Exchange 2016 Individual Notifications

Question

When blocking mobile devices, individual notifications regarding the blocking are sent to the administrator and the user of the new mobile device. How can I customize these notifications?

Answer 1

Thanks @Horst Graner | c-3 for the clarification. This is much clearer.

For the first problem "The mail to the users is not the one from ECP", per my understanding, do you mean the actual mail that goes to the user includes more information than the ECP settings? If this is the case, this is the expected behavior. The custom message we set in ECP is ADDED to the notification email to the user that their device is in quarantine, not replace the original notification.

Let's say in ECP I entered the text below:

And this is the notification message sent to the USER:

As we can see, the customize text is prepended to the original notification.

As per the second problem that the content of the mail to the admins are incorrect, I tried to test in my lab by modifying the admin in the list from ECP but cannot reproduce the issue you encountered, the content in the notification message changed accordingly. Given this, please run the command below to verify the admins set for the administrator notification:

Get-ActiveSyncOrganizationSettings | fl AdminMailRecipients  

Meanwhile, try reset the admin list using the command below and check the result:

Set-ActiveSyncOrganizationSettings -AdminMailRecipients administrator@contoso.com,mkxxxxxx@contoso.com  

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Answer 2

In EAC, go to Mobile and then on the far right, there is an EDIT button. Click on that and scroll down

Answer 3

Hi @Horst Graner | c-3 ,

When blocking mobile devices, individual notifications regarding the blocking are sent to the administrator and the user of the new mobile device. How can I customize these notifications?

As regards to the notifications sent to the administrator, I am afraid it is NOT feasible to customize the text.
But the notifications sent to users can be customized using the steps shared by Andy, that is, click the Edit button, and you can enter the text you want to include in the message sent to users:

This can also be modified using the powershell script like below:

Set-ActiveSyncOrganizationSettings -UserMailInsert "Your mobile device has been quarantined. Please contact the Help Desk for further assistance."  

Reference: Set-ActiveSyncOrganizationSettings

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Answer 4

Sorry, but the text stored there is unfortunately not the text that arrives at the administrator. Here is an example of such a mail, from which I don't know where it comes from:

Von: Microsoft Outlook
Gesendet: Donnerstag, 29. Oktober 2020 16:42:02 (UTC+01:00) Amsterdam, Berlin, Bern, Rom, Stockholm, Wien
An: Kxx, Mxx; Administrator
Betreff: Das Gerät von Fxx, Pxx (pfrisch) wurde isoliert. Die Synchronisierung mit dem Server über Exchange ActiveSync ist erst wieder möglich, wenn Sie entsprechende Maßnahmen ergriffen haben.
Der Exchange ActiveSync-Dienst hat das unten aufgeführte Mobiltelefon in Quarantäne verschoben. Die Synchronisierung von Exchange-Inhalten ist erst möglich, wenn Sie entsprechende Maßnahmen ergriffen haben.
Um eine Aktion für das mobile Gerät auszuführen, wechseln Sie zur folgenden Seite im Exchange Admin Center: https://active.contoso.com/ecp/UsersGroups/EditMobileMailbox.aspx?id=7b861443-e692-470c-8896-04757173ee51&dtm=Isolation
Informationen zum Gerät, das diesen Hinweis ausgelöst hat:
Benutzer: pxx@Company portal .com

Gerätemodell: iPhone11C2
Gerätetyp: iPhone
Geräte-ID: 3IEK5DBJEL4AF295R1944R75S8
Gerätebetriebssystem: iOS 14.1 18A8395
Gerätebenutzer-Agent: Apple-iPhone11C2/1801.8395
Telefonnummer des Geräts:
Geräte-IMEI:
Exchange ActiveSync-Version: 16.1
Angewendete Geräterichtlinie: Default
Geräterichtlinienstatus: AppliedInFull
Gerätezugriffsstatus: Quarantined
Grund für Gerätezugriffsstatus: DeviceRule
Steuerungsregel für Gerätezugriff: iPhone (DeviceType)
Um 29.10.2020 16:42:02 an mxx@Company portal .com,Administrator@Company portal .com, gesendet.

First and foremost it is about removing the email address mxx@Company portal .com because the admin has died!

Answer 5

First of all, many thanks for the data protection notice. Therefore ichg had already changed all entries on firma.de But I can also enter contoso.com.

Here are the settings, which unfortunately are not used: