How to fix issue where data collection rule was deleted and citrix daas still looking for it

Question

How to fix issue where data collection rule was deleted and citrix daas still looking for it

Deaver Jason 10

Previous person created a data collection rule and applied it to resource group in citrix daas. Then they deleted the rule. Now the resource group is looking for that rule that was deleted. How do I clean this up?

AnuragSingh-MSFT 21,551 Reputation points Moderator

2024-02-23T11:44:33.5533333+00:00
Deaver Jason, could you please provide additional details for this issue:

What is the meaning of "applied it to resource group"? How was the Data collection rule applied in this case?

Is there a specific error that you see related to this issue?

What steps are performed when you observe this error?

Please add any relevant screenshot/repro steps that you feel might help us understand this scenario better.
Deaver Jason 10 Reputation points

2024-02-23T14:09:20.92+00:00
I'm trying to add the screenshot but this site keeps giving me an error when I save.

"Please fix the following issues to continue:

We encountered an unexpected error. Please try again later. If this issue continues, please contact site support."
Deaver Jason 10 Reputation points

2024-02-23T14:10:21.81+00:00

Here is the error message I am getting.
Deaver Jason 10 Reputation points

2024-02-23T14:10:56.9066667+00:00
AnuragSingh-MSFT 21,551 Reputation points Moderator

2024-03-11T04:46:14.7666667+00:00

Deaver Jason, Following-up to check if you had a chance to review the reply provided.

If the answer did not help, please add more context/follow-up question for it, and we will help you out.

1 answer

Your answer

AnuragSingh-MSFT 21,551 Reputation points Moderator

2024-02-23T11:44:33.5533333+00:00

Deaver Jason, could you please provide additional details for this issue:

What is the meaning of "applied it to resource group"? How was the Data collection rule applied in this case?

Is there a specific error that you see related to this issue?

What steps are performed when you observe this error?

Please add any relevant screenshot/repro steps that you feel might help us understand this scenario better.
Deaver Jason 10 Reputation points

2024-02-23T14:09:20.92+00:00

I'm trying to add the screenshot but this site keeps giving me an error when I save.

"Please fix the following issues to continue:

We encountered an unexpected error. Please try again later. If this issue continues, please contact site support."
Deaver Jason 10 Reputation points

2024-02-23T14:10:21.81+00:00

Here is the error message I am getting.
Deaver Jason 10 Reputation points

2024-02-23T14:10:56.9066667+00:00
AnuragSingh-MSFT 21,551 Reputation points Moderator

2024-03-11T04:46:14.7666667+00:00

Deaver Jason, Following-up to check if you had a chance to review the reply provided.

If the answer did not help, please add more context/follow-up question for it, and we will help you out.

Answer 1

AnuragSingh-MSFT 21,551 Moderator

Deaver Jason, Apologies for the delayed response, as I had been away.

I understand that you are seeing this error in the "Activity log" menu of the resource when trying to perform some activity on this VM? Could you please let me know if you were trying to add/update something in this VM when you start seeing this issue in the activity logs?

There are 2 ways, where DCR could be associated to VM causing this type of issue:

1.. This DCR might have been used in an Azure Policy. Could you please follow the steps below and share the outcome:

In Azure Portal, search for "Policy"
Click in the "Assignments" menu on the left.
See if you have an Assignment with the name - "FA Citrix DaaS for Azure"
If you find this resource, click on it --> and click "View definition"
Here you would see the Azure policy in question and the DCR referred.
If you find the DCR linking in this stage, it means that the Azure Policy to associated DCR with new VMs is enabled causing this issue. You may have to update this policy.

2.. It might be associated to Microsoft Azure catalog as created from Citrix side. For more details, see Create a Microsoft Azure catalog

I would suggest reviewing the 2 points mentioned above (from Azure as well as from Citrix side). You may also review the Json and Change log options for all DCR related events as available in the screenshot -

User's image

In case the information above does not help, please share additional findings based on the steps mentioned above, and specifically the answer the following question - "please let me know if you were trying to add/update something in this VM when you start seeing this issue in the activity logs?"

Hope this helps.

Deaver Jason 10 Reputation points

2024-03-12T11:42:40.14+00:00

Thank you for the information. I will check on this today and get back to you.
Deaver Jason 10 Reputation points

2024-03-12T13:27:34.32+00:00

To answer your first question. I get the error when I restart the Server after applying a new master image in Citrix DaaS. They get in this loop and eventually just shut down.

I do not see the "FA Citrix DaaS for Azure" Policy when I search for it.

I do see these two polices have the bad DCR in it.
AnuragSingh-MSFT 21,551 Reputation points Moderator

2024-03-13T11:47:05.3566667+00:00
Deaver Jason, thank you for the detail. I see the error nested under "'deployIfNotExists' Policy action." operation, which means that they are indeed getting triggered by a policy assignment.

Also, since you do not see "FA Citrix DaaS for Azure" under Assignment, try searching for it under Definitions in Azure Policy. When you assign a policy definition, you can also edit the assignment name, because of which the assignment name is not very obvious in this case from Azure Policy page.

Based on the observations above, we have to narrow down the investigation to the following:

Figure out the assignment causing this issue. You may also use the cmdlet Get-AzPolicyAssignment -Scope <VMID> cmdlet for it. You can also review the json logs for all the "Policy action" event type - I am quite sure that it should contain the policy/assignment name in it.

From here, find the exact policy name.

Delete the assignment as obtained from step 1 above.

Edit the Policy (step 2) to include correct DCR name, if required. If not required, you can even delete the policy.

Hope this helps. Please let me know if you have any questions.

If the answer helped, please click Accept answer so that it can help others in the community looking for help on similar topics.
Deaver Jason 10 Reputation points

2024-03-13T14:38:34.7966667+00:00

This is all I see under Policy Definitions.
AnuragSingh-MSFT 21,551 Reputation points Moderator

2024-03-14T07:37:35.2966667+00:00
Deaver Jason, thank you for the additional details.

Based on the current observation, we should omit the search for "FA Citrix DaaS for Azure". I wanted to look for this name as one of the screenshots shared by you earlier had mentioned:

It seems that this is not the policy assignment/policy definition name but some other source.

I would suggest running the cmd below from your Azure powershell, to get a list of ALL policy assignments which are scoped to this particular Citrix DAAS:

Get-AzPolicyAssignment -Scope '<ResourceId of Citrix DAAS resource>' | % {write-output "$($_.Properties.DisplayName)"}

This will give you all the policy assignments scoped to this particular resource. The resourceID can be generally obtained from the "Properties" menu of the resource in Azure Portal.

Once you get the list of Assignments scoped to this resource, open them from the "Assignments" menu in Azure Portal --> Policy, and select "View Definition". This will lead to the "Policy Definition" which needs to be edited.

Once you are able to locate the Assignment and Policy Name, you would have to follow the following:

Delete the "Policy Assignment" as obtained from above.

Edit the "Policy Definition" to include correct DCR name, if required. If not required, you can even delete the policy.

If you are making an edit to policy definition with correct DCR and want to be assigned again, please assign the updated policy

Hope this helps. Please let me know if you have any question.

If the answer helped, please click Accept answer so that it can help others in the community looking for help on similar topics.
AnuragSingh-MSFT 21,551 Reputation points Moderator

2024-03-19T06:29:30.04+00:00

Deaver Jason, Following-up to check if you had a chance to review the answer provided.

If the answer did not help, please add more context/follow-up question for it. Else, if the answer helped, please click Accept answer so that it can help others in the community looking for help on similar topics.
Deaver Jason 10 Reputation points

2024-03-19T14:28:15.2433333+00:00

I did have time to review the answer and forwarded it on to the team working on. Right now they are busy working on something else so I do not have an update. I will try to get one by Friday.
AnuragSingh-MSFT 21,551 Reputation points Moderator

2024-03-20T04:01:33.4566667+00:00

Deaver Jason, thank you for the update.
AnuragSingh-MSFT 21,551 Reputation points Moderator

2024-03-26T05:03:35.4633333+00:00

Deaver Jason, Following-up to check if you had a chance to review the answer provided and get additional details to help troubleshoot this issue.

If the answer did not help, please add more context/follow-up question for it. Else, if the answer helped, please click Accept answer so that it can help others in the community looking for help on similar topics.
Deaver Jason 10 Reputation points

2024-03-26T18:28:50.72+00:00

I need to put this on hold for a month or so. More pressing items came up so they are not able to work on it.

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How to fix issue where data collection rule was deleted and citrix daas still looking for it

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