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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 96%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMM%3C/text%3E%3C/svg%3E)
I was using Outlook 365, found a button to switch to the New Outlook.
i tried it, look good.
but there was an old setting that I was having it which is,
When replying to a message that is not in the Inbox, save the reply in the same folder .
I've tried to search on that option to mark it in the new Outlook, but can't find it.
Could you guide how to do it please?
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 3%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Hi @Mohamed Mosaad
Welcome to our forum!
What's the version of your Outlook client (Outlook>About Outlook)?
And have you received any error reports when the issue occurs?
According to your description, I have tested on my Outlook client (version as shown in the below figure), the emails sent in new outlook can be sync successfully when I switch back to old outlook, and both on webmail.
And through my research, I found an article which mentioned Outlook for Mac crashes unexpectedly during mail synchronization. For more information, please refer to: Outlook for Mac crashes unexpectedly on startup or during mail synchronization. If it's your case, please check your Outlook client version and upgraded your Outlook to the latest version.
If the above is not your case, considering the non-synchronization between different terminals, please try to
adjust the synchronization time of IMAP folder to a shorter time (Outlook>Preferences>under Personal Settings, choose Accounts>Choose your IMAP account>Advanced…>switch to Server tab) and restart outlook to check if there're any differences.
---If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
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Hi
Mohamed Mosaad,
Thank you for reaching out to us on Microsoft Q&A forum.
Could you please specify the exact Learn Path/Module name/Exercise link where you are encountering this error along with the screenshots for reference.
Thank you.
Hi VarunTha,
I'm not having an error that was shared by anand
my issue is:
I was using Outlook 365, found a button to switch to the New Outlook. i tried it, look good. but there was an old setting that I was having it which is,
When replying to a message that is not in the Inbox, save the reply in the same folder . I've tried to search on that option to mark it in the new Outlook, but can't find it. Could you guide how to do it please?
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 16%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERG%3C/text%3E%3C/svg%3E)
Yes, Mohamed Mosaaad we have understood your issue now.
Hi Mohamed Mosaad,
Thank you for reaching out to us on Microsoft Q&A forum. The option which you are trying to find “when replying to a message that is not in the Inbox, save the reply in the same folder” is currently not available in the New Outlook. This feature is present in the previous traditional Outlook for desktop and not migrated when it comes to New Outlook. Currently in New Outlook there is no direct setting to configure this behavior in the New Outlook interface. Provide feedback in the App: Help-->Feedback
Find out new features available in New Outlook:
If the information is helpful, please Accept Answer so that it would be helpful to community members.
Thank you.
Hi Mohamed Mosaad,
Glad to hear that your issue got resolved. Please don't hesitate to reach out to us if you have any further queries.
Thank you