Hello. I lost my phone that was registered with the two-factor authentication app, and now I am completely unable to login anywhere with my office or work account I also can not login again to the authenticator app in my new phone it requires approval through the authenticator app. I didn't add any other alternative recovery method for the app. What should I do now? can anyone please help me resolve this issue?

Hi @ Nadir Hussain Khand If it's not possible to use a backup to restore Authenticator configuration on your new phone , unfortunately , the only solution is to ask your administrator to reset your MFA registration for your Azure account. For other sites you have to use recovery process for each site in case of lost of your phone. Please don't forget to accept helpful answer

authentication issue on new phone

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Thameur-BOURBITA 32,831 Reputation points

2024-02-22T11:03:36.8733333+00:00

Hi @Nadir Hussain Khand

If it's not possible to use a backup to restore Authenticator configuration on your new phone , unfortunately , the only solution is to ask your administrator to reset your MFA registration for your Azure account. For other sites you have to use recovery process for each site in case of lost of your phone.

Please don't forget to accept helpful answer
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1 person found this answer helpful.
Nadir Hussain Khand 30 Reputation points

2024-02-29T08:49:42.5933333+00:00

Hello @Thameur-BOURBITA I am the administrator of that account. what should I do know?

Thameur-BOURBITA 32,831 Reputation points

2024-02-29T09:33:35.52+00:00

@Nadir Hussain Khand

In this kind of issue if you don't have a break Glass account unfortunately there is no solution from your side to do ,you must ask the help of microsoft support to unlock the situation:

https://serviceshub.microsoft.com/support/create

https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

Vishnu Bhandarge 0 Reputation points

2024-02-29T15:31:49.3766667+00:00

So bad authenticator.
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