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Manual Windows Update failed with following msg "the following updates were not installed"

JCalado 1 Reputation point
2020-11-09T22:34:29.38+00:00

Hello,

We are trying to manually run some Security Windows Updates on Windows 2012 r2 and they failed with the following message "the following updates were not installed"

Checking Windows Update log we can see the following errors:

892 9dc Misc =========== Logging initialized (build: 7.9.9600.19670, tz: -0500) ===========
892 9dc Misc = Process: C:\Windows\system32\svchost.exe
892 9dc Misc = Module: c:\windows\system32\wuaueng.dll
892
9dc Service

892
9dc Service
** START ** Service: Service startup
892
9dc Service

892
9dc IdleTmr
Non-AoAc machine. Aoac operations will be ignored.
892
9dc Agent
* WU client version 7.9.9600.19670
892
9dc Agent
WARNING: SleepStudyTracker: Machine is non-AOAC. Sleep study tracker disabled.
892
9dc Agent
* Base directory: C:\Windows\SoftwareDistribution
892
9dc Agent
* Access type: No proxy
892
9dc Service
UpdateNetworkState Ipv6, cNetworkInterfaces = 2.
892
9dc Service
UpdateNetworkState Ipv4, cNetworkInterfaces = 2.
892
9dc Agent
* Network state: Connected
892 9dc Service UpdateNetworkState Ipv6, cNetworkInterfaces = 2.
892
9dc Service
UpdateNetworkState Ipv4, cNetworkInterfaces = 2.
892
fa0 Agent
*********** Agent: Initializing global settings cache ***********
892
fa0 Agent
* Endpoint Provider: 00000000-0000-0000-0000-000000000000
892
9dc Misc
WARNING: Network Cost is assumed to be not supported as something failed with trying to get handles to wcmapi.dll
892
fa0 Agent
* WSUS server: <NULL>
892
fa0 Agent
* WSUS status server: <NULL>
892
fa0 Agent
* Target group: (Unassigned Computers)
892
fa0 Agent
* Windows Update access disabled: No
892
9dc WuTask
WuTaskManager delay initialize completed successfully..
892
9dc AU Timer: CF1ABEC6-7887-4964-BB93-B2E21B31CEC1, Expires 2020-10-27 00:25:49, not idle-only, not network-only
892
9dc AU Timer: 29A863E7-8609-4D1E-B7CD-5668F857F1DB, Expires 2020-10-27 00:25:45, not idle-only, not network-only
892
9dc Report
CWERReporter::Init succeeded
892
9dc Agent
*********** Agent: Initializing Windows Update Agent ***********
892
9dc DnldMgr
Download manager restoring 0 downloads
892
9dc AU ########### AU: Initializing Automatic Updates ###########
892
9dc AU AIR Mode is disabled
892
9dc AU # AU disabled through User preference
892
9dc AU # Will interact with non-admins (Non-admins are elevated (User preference))
892
9dc Misc
WARNING: IsSessionRemote: WinStationQueryInformationW(WTSIsRemoteSession) failed for session 2, GetLastError=2250
892
9dc AU WARNING: Failed to get Wu Exemption info from NLM, assuming not exempt, error = 0x80240037
892
9dc AU AU finished delayed initialization
892
d20 DnldMgr
Asking handlers to reconcile their sandboxes
892
fa0 Misc
WARNING: IsSessionRemote: WinStationQueryInformationW(WTSIsRemoteSession) failed for session 2, GetLastError=2250
892
fa0 Misc
WARNING: IsSessionRemote: WinStationQueryInformationW(WTSIsRemoteSession) failed for session 2, GetLastError=2250
892
fa0 WuTask
WUTaskHandler successfully started the task.
892
9dc Misc
WARNING: IsSessionRemote: WinStationQueryInformationW(WTSIsRemoteSession) failed for session 2, GetLastError=2250
892
9dc WuTask
WUTaskManager received event to unregister task.
892
660 WuTask
WUTaskHandler successfully started the task.
892
9dc WuTask
WUTaskManager received event to unregister task.
3212
878 Misc
=========== Logging initialized (build: 7.9.9600.17415, tz: -0500) ===========
3212
878 Misc
= Process: C:\Windows\system32\wusa.exe
3212
878 Misc
= Module: C:\Windows\System32\wuapi.dll
3212
878 COMAPI
----------- COMAPI: IUpdateServiceManager::AddScanPackageService -----------
3212
878 COMAPI

  • ServiceName = Windows Update Standalone Installer
    3212
    878 COMAPI
  • ScanFileLocation = C:\ec835b0f92e126d46dfa87e321\wsusscan.cab
    892
    660 Misc
    Validating signature for C:\Windows\SoftwareDistribution\ScanFile\4369ed23-63aa-4050-9219-22e89ee9f5b0\Source.cab with dwProvFlags 0x00000080:
    892 660 Misc Microsoft signed: Yes
    892
    660 DtaStor
    Default service for AU is {9482F4B4-E343-43B6-B170-9A65BC822C77}
    892
    660 IdleTmr
    Incremented idle timer priority operation counter to 1
    3212
    878 COMAPI
  • Added scan package service, ServiceID = {4369ED23-63AA-4050-9219-22E89EE9F5B0} Third party service
    3212

878 COMAPI

3212
878 COMAPI
-- START -- COMAPI: Init Search [ClientId = wusa]
3212

878 COMAPI

3212

878 COMAPI

3212
878 COMAPI
-- START -- COMAPI: Search [ClientId = wusa]
3212

878 COMAPI

892
660 IdleTmr
WU operation (CSearchCall::Init ID 1) started; operation # 18; does use network; is not at background priority
892
660 IdleTmr
Incremented idle timer priority operation counter to 2
892
660 Report
*********** Report: Initializing static reporting data ***********
892
660 Report
* OS Version = 6.3.9600.0.0.196880
892
660 Report
* OS Product Type = 0x00000007
892
660 Report
* Computer Brand = HP
892
660 Report
* Computer Model = ProLiant DL360p Gen8
892
660 Report
* Platform Role = 1
892
660 Report
* AlwaysOn/AlwaysConnected (AOAC) = 0
892
660 Report
* Bios Revision = P71
892
660 Report
* Bios Name = Default System BIOS
892
660 Report
* Bios Release Date = 2015-07-01T00:00:00
892
660 Report
* Bios Sku Number = 654081-B21
892
660 Report
* Bios Vendor = HP
892
660 Report
* Bios Family = ProLiant
892
660 Report
* Bios Major Release = 255
892
660 Report
* Bios Minor Release = 255
892
660 Report
* Locale ID = 9226
892
660 Handler
Calculating current update level for this session
892 660 Handler UH: Current cumulative update level calculated: package identity Package_for_KB3000850~31bf3856ad364e35~amd64~~6.3.1.8, display name KB3000850, support URL http://support.microsoft.com/?kbid=3000850, timestamp 01d00612ee58ae04
892 660 Handler Done calculating current update level for this session
892
660 Agent
START Queueing Finding updates [CallerId = wusa Id = 1]
3212
878 COMAPI
<<-- SUBMITTED -- COMAPI: Search [ClientId = wusa]
892
84c Agent
END Queueing Finding updates [CallerId = wusa Id = 1]
892
84c Agent

892
84c Agent
** START ** Agent: Finding updates [CallerId = wusa Id = 1]
892
84c Agent

892
84c Agent
* Online = Yes; Ignore download priority = No
892
84c Agent
* Criteria = "DeploymentAction='Installation'"
892
84c Agent
* ServiceID = {4369ED23-63AA-4050-9219-22E89EE9F5B0} Third party service
892
84c Agent
* Search Scope = {Machine}
892
84c Agent
* Caller SID for Applicability: S-1-5-21-2538583957-3342558717-1165994803-1001
892
84c Agent
* RegisterService is set
892
84c PT +++++++++++ PT: Synchronizing server updates +++++++++++
892
84c PT + Offline serviceId = {4369ED23-63AA-4050-9219-22E89EE9F5B0}
892
84c PT WARNING: Cached cookie has expired or new PID is available
892
84c Agent
Reading cached app categories using lifetime 604800 seconds
892
84c Agent
Read 0 cached app categories
892
84c Agent
SyncUpdates adding 0 visited app categories
892
84c Agent
Reading cached app categories using lifetime 604800 seconds
892
84c Agent
Read 0 cached app categories
892
84c Agent
SyncUpdates adding 0 visited app categories
892
84c Agent
Reading cached app categories using lifetime 604800 seconds
892
84c Agent
Read 0 cached app categories
892
84c Agent
SyncUpdates adding 0 visited app categories
892
84c Agent
Reading cached app categories using lifetime 604800 seconds
892
84c Agent
Read 0 cached app categories
892
84c Agent
SyncUpdates adding 0 visited app categories
892
84c Agent
Reading cached app categories using lifetime 604800 seconds
892
84c Agent
Read 0 cached app categories
892
84c Agent
SyncUpdates adding 0 visited app categories
892
84c PT + SyncUpdates round trips: 4
892
84c PT +++++++++++ PT: Synchronizing extended update info +++++++++++
892
84c PT + Offline serviceId = {4369ED23-63AA-4050-9219-22E89EE9F5B0}
892
84c Agent
* Added update {CA477F0B-CDC9-491B-8E1A-86D34CBAA382}.501 to search result
892
84c Agent
* Found 1 updates and 51 categories in search; evaluated appl. rules of 115 out of 226 deployed entities
892
84c Agent

892
84c Agent
** END ** Agent: Finding updates [CallerId = wusa Id = 1]
892
84c Agent

892
84c IdleTmr
WU operation (CSearchCall::Init ID 1, operation # 18) stopped; does use network; is not at background priority
892
84c IdleTmr
Decremented idle timer priority operation counter to 1
3212
d64 COMAPI

>-- RESUMED -- COMAPI: Search [ClientId = wusa]

3212
d64 COMAPI

  • Updates found = 1
    3212

d64 COMAPI

3212
d64 COMAPI
-- END -- COMAPI: Search [ClientId = wusa]
3212

d64 COMAPI

3212

878 COMAPI

3212
878 COMAPI
-- START -- COMAPI: Install [ClientId = wusa]
3212

878 COMAPI

3212
878 COMAPI

  • Allow source prompts: Yes; Forced: No; Force quiet: No; Attempt close apps if necessary: No
    3212
    878 COMAPI
  • Updates in request: 1
    3212
    878 COMAPI
  • ServiceID = {4369ED23-63AA-4050-9219-22E89EE9F5B0} Third party service
    892
    660 DnldMgr
    *********** DnldMgr: Copy update to cache [UpdateId = {9732C353-0FA4-46D3-B7EC-137429B00F49}.501] ***********
    892
    660 DnldMgr
    Asking handler to generate non-range requests.
    892
    660 Handler
    Generating request for CBS update 9732C353-0FA4-46D3-B7EC-137429B00F49 in sandbox C:\Windows\SoftwareDistribution\Download\82d95a5e491a900d90fb6313db8ce294_ctc
    892
    660 Handler
    Selecting self-contained because update does not have express payload.
    892
    660 Handler
    Selected payload type is ptSelfContained
    892
    660 Handler
    Detected download state is dsStart
    892
    660 Handler
    Adding Windows8.1-KB4580358-x64.cab (entire file) to request list.
    892
    660 Handler
    Request generation for CBS update complete with hr=0x0 and pfResetSandbox=0
    892 660 Misc Validating signature for C:\Windows\SoftwareDistribution\Download\82d95a5e491a900d90fb6313db8ce294_ctc\Windows8.1-KB4580358-x64.cab with dwProvFlags 0x00000080:
    892 660 Misc Microsoft signed: Yes
    892
    660 DnldMgr
    Asking handler to generate non-range requests.
    892
    660 Handler
    Generating request for CBS update 9732C353-0FA4-46D3-B7EC-137429B00F49 in sandbox C:\Windows\SoftwareDistribution\Download\82d95a5e491a900d90fb6313db8ce294_ctc
    892
    660 Handler
    Selecting self-contained because update does not have express payload.
    892
    660 Handler
    Selected payload type is ptSelfContained
    892
    660 Handler
    Detected download state is dsHavePackage
    892 660 Handler Request generation for CBS update complete with hr=0x0 and pfResetSandbox=0
    892
    660 IdleTmr
    WU operation (CInstallCall::Init ID 2) started; operation # 36; does not use network; is not at background priority
    892
    660 IdleTmr
    Incremented idle timer priority operation counter to 2
    892
    660 Agent
    Beginning install of conventional work item
    3212
    878 COMAPI
  • Updates to install = 1
    3212
    878 COMAPI
    <<-- SUBMITTED -- COMAPI: Install [ClientId = wusa]
    892
    b7c Agent

892
b7c Agent
** START ** Agent: Installing updates [CallerId = wusa]
892
b7c Agent

892
b7c Agent
* Updates to install = 1
892
b7c Agent
* Title = Security Update for Windows (KB4580358)
892
b7c Agent
* UpdateId = {CA477F0B-CDC9-491B-8E1A-86D34CBAA382}.501
892
b7c Agent
* Bundles 1 updates:
892
b7c Agent
* {9732C353-0FA4-46D3-B7EC-137429B00F49}.501
892 b7c Handler Attempting to create remote handler process as TNES01SI4\traffica in session 2
892
b7c DnldMgr
Preparing update for install, updateId = {9732C353-0FA4-46D3-B7EC-137429B00F49}.501.
3320
a84 Misc
=========== Logging initialized (build: 7.9.9600.19670, tz: -0500) ===========
3320
a84 Misc
= Process: C:\Windows\system32\wuauclt.exe
3320
a84 Misc
= Module: C:\Windows\SYSTEM32\wuaueng.dll
3320
a84 Handler
:::::::::::::
3320
a84 Handler
:: START :: Handler: CBS Install
3320
a84 Handler
:::::::::
3320
a84 Handler
Starting install of CBS update 9732C353-0FA4-46D3-B7EC-137429B00F49
3320
a84 Handler
CBS session identity: 30845875_1719944406
3320
a84 Handler
CBS package identity: Package_for_KB4580358~31bf3856ad364e35~amd64~~6.3.1.12
3320
a84 Handler
Installing self-contained with source=C:\Windows\SoftwareDistribution\Download\82d95a5e491a900d90fb6313db8ce294\Windows8.1-KB4580358-x64.cab, workingdir=C:\Windows\SoftwareDistribution\Download\82d95a5e491a900d90fb6313db8ce294\inst
892
d20 Report
REPORT EVENT: {549821C5-B799-42AD-831A-3987D3FA6ED6}
11:16:46:066-0500 1
181 [AGENT_INSTALLING_STARTED] 101
{CA477F0B-CDC9-491B-8E1A-86D34CBAA382} 501 0 wusa
Success Content Install
Installation Started: Windows has started installing the following update: Security Update for Windows (KB4580358)
892
d20 Report
CWERReporter finished handling 2 events. (00000000)
3212
878 COMAPI
WARNING: Operation failed due to earlier error, hr=80240007
3320
654 Handler
CUHCbsHandler::Cancel called with fReleaseThreadNow=0
3320
654 Handler
FATAL: CBS called Error with 0x800f0821,
892
dbc Agent
LogHistory called. idUpdate={CA477F0B-CDC9-491B-8E1A-86D34CBAA382}.501, resultMapped=8024000B, resultUnMapped=8024000B
3320
a84 Handler
FATAL: Completed install of CBS update with type=2, requiresReboot=0, installerError=0, hr=0x80242008
3320
a84 Handler
:::::::::
3320
a84 Handler
:: END :: Handler: CBS Install
3320
a84 Handler
:::::::::::::
892
b7c Agent
* WARNING: Exit code = 0x8024000B
892
b7c Agent

892
b7c Agent
** END ** Agent: Installing updates [CallerId = wusa]
892
b7c Agent

892
b7c Agent
WARNING: WU client failed installing updates with error 0x8024000b
892
b7c IdleTmr
WU operation (CInstallCall::Init ID 2, operation # 36) stopped; does not use network; is not at background priority
892
b7c IdleTmr
Decremented idle timer priority operation counter to 1
892
d20 Report
REPORT EVENT: {063545B6-5E60-42BB-92F2-9FD210679A2D}
-0500 1
186 [AGENT_INSTALL_CANCEL] 101
{CA477F0B-CDC9-491B-8E1A-86D34CBAA382} 501 8024000b wusa Success Content Install User cancelled the installation.
892
d20 Report
CWERReporter::HandleEvents - WER report upload completed with WER status 0x8 (hr=0)
892
d20 Report
WER Report sent: 7.9.9600.19670 0x8024000b(0x8024000b) CA477F0B-CDC9-491B-8E1A-86D34CBAA382 Install 501 0 wusa {4369ED23-63AA-4050-9219-22E89EE9F5B0} 0
892
d20 Report
CWERReporter finished handling 1 events. (00000000)
3212
878 COMAPI
----------- COMAPI: IUpdateServiceManager::RemoveService -----------
3212
878 COMAPI

  • ServiceId = {4369ed23-63aa-4050-9219-22e89ee9f5b0}
    892
    dbc IdleTmr
    Decremented idle timer priority operation counter to 0
    3212
    878 COMAPI
    IUpdateService removing volatile scan package service, serviceID = {4369ED23-63AA-4050-9219-22E89EE9F5B0}
    892
    dbc Agent
    WARNING: WU client fails CClientCallRecorder::RemoveService with error 0x80248014
    3212
    878 COMAPI
    WARNING: ISusInternal::RemoveService failed, hr=80248014

Looking only for WARNINGS:

892 9dc Agent WARNING: SleepStudyTracker: Machine is non-AOAC. Sleep study tracker disabled.
892 9dc Misc WARNING: Network Cost is assumed to be not supported as something failed with trying to get handles to wcmapi.dll
892 9dc Misc WARNING: IsSessionRemote: WinStationQueryInformationW(WTSIsRemoteSession) failed for session 2, GetLastError=2250
892 9dc AU WARNING: Failed to get Wu Exemption info from NLM, assuming not exempt, error = 0x80240037
892 fa0 Misc WARNING: IsSessionRemote: WinStationQueryInformationW(WTSIsRemoteSession) failed for session 2, GetLastError=2250
892 fa0 Misc WARNING: IsSessionRemote: WinStationQueryInformationW(WTSIsRemoteSession) failed for session 2, GetLastError=2250
892 9dc Misc WARNING: IsSessionRemote: WinStationQueryInformationW(WTSIsRemoteSession) failed for session 2, GetLastError=2250
892 84c PT WARNING: Cached cookie has expired or new PID is available
3212 878
COMAPI WARNING: Operation failed due to earlier error, hr=80240007
892 b7c Agent * WARNING: Exit code = 0x8024000B
892 b7c Agent WARNING: WU client failed installing updates with error 0x8024000b
892 dbc Agent WARNING: WU client fails CClientCallRecorder::RemoveService with error 0x80248014
3212 878
COMAPI WARNING: ISusInternal::RemoveService failed, hr=80248014

Can you please help with those issues?

Windows Server
Windows Server
A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.
12,921 questions

2 answers

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  1. Anonymous
    2020-11-09T22:46:04.063+00:00

    Might work through the manual steps here.
    https://learn.microsoft.com/en-us/windows/deployment/update/windows-update-resources#reset-windows-update-components-manually

    --please don't forget to Accept as answer if the reply is helpful--

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  2. Jenny Feng 14,116 Reputation points
    2020-11-10T02:48:13.74+00:00

    @JCalado
    Hi,

    Check if after doing the following steps could work:
    -Reset windows update components:
    https://learn.microsoft.com/en-us/windows/deployment/update/windows-update-resources

    -Rename SoftwareDistribution folder:

    In cmd, net stop wuauserv;
    Rename C:\Windows\SoftwareDistribution folder;
    In cmd, net start wuauserv.

    Hope above information can help you.

    ============================================

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