Experiencing Authentication issues for Azure Portal

Fareeha Sajjad 5 Reputation points
2024-02-22T18:43:59.1666667+00:00

The Azure Portal encountered an issue while attempting to retrieve access tokens. I have tried many times to get signed in but it isn't letting me. No refresh token found in cache. It's showing an alert that the portal is having issues getting an authentication token. The experience rendered may be degraded. It's showing some Additional Information : Extension: AppInsightExtension Resource: loganalyticsapi Details: no_token_found. No refresh token found in the cache. Asking to sign in ,, which i have tried for many times, but still not working. please help soon.

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
23,141 questions
0 comments No comments
{count} votes

3 answers

Sort by: Most helpful
  1. Sandeep G-MSFT 20,701 Reputation points Microsoft Employee
    2024-02-26T06:18:30.1133333+00:00

    @Fareeha Sajjad

    Thank you for posting this in Microsoft Q&A. I wanted to inform you that our PG team has investigated on this issue and found that this issue is happening for multiple customers.

    Our PG team is internally working on this issue and will be resolving this issue soon from backend. Let me know if you have any further questions.

    Please "Accept the answer" if the information helped you. This will help us and others in the community as well.


  2. VETTER 0 Reputation points
    2024-05-28T03:38:04.63+00:00
    I had the similar issue, I just sign-up to try and explore Azure services for our website project. unfortunately this error keep on showing and pretty hard to reach for support.
    
    {
      "sessionId": "cb46aaa580524e2fa8d78763608b3fa4",
      "errors": [
        {
          "errorMessage": "interaction_required: AADSTS16000: User account '{EUII Hidden}' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application 'b677c290-cf4b-4a8e-a60e-91ba650a4abe'(AzurePortal Console App) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account. Trace ID: 75dba170-3f9a-4827-945e-44c1eca08000 Correlation ID: 2cd4a108-c1b7-4722-8d61-05b2e03fa86d Timestamp: 2024-05-28 03:32:00Z",
          "clientId": "b677c290-cf4b-4a8e-a60e-91ba650a4abe",
          "scopes": [
            "https://management.core.windows.net//.default"
          ]
        },
        {
          "errorMessage": "interaction_required: AADSTS16000: User account '{EUII Hidden}' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application 'b677c290-cf4b-4a8e-a60e-91ba650a4abe'(AzurePortal Console App) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account. Trace ID: 0adfefc3-f4b3-4199-975b-99f998697600 Correlation ID: 0dd181b7-4f49-4207-a8d4-96266d13fed0 Timestamp: 2024-05-28 03:32:00Z",
          "clientId": "b677c290-cf4b-4a8e-a60e-91ba650a4abe",
          "scopes": [
            "https://management.core.windows.net//.default"
          ]
        }
      ]
    }
    
    0 comments No comments

  3. Omar Cruz 21 Reputation points
    2024-07-16T12:41:29.8433333+00:00

    Hello @Sandeep G-MSFT and VETTER.

    Together with @Richar Sosa we are experiencing the same issue: "no_tokens_found: No refresh token found in the cache. Please sign-in". Any idea how could we solve this ?

    Thanks and regards,

    Omar C.

    
    
    {
    
      "sessionId": "bbd9e241f9ad439c88df6ed2028662b9",
    
      "errors": [
    
        {
    
          "errorMessage": "no_tokens_found: No refresh token found in the cache. Please sign-in.",
    
          "clientId": "c44b4083-3bb0-49c1-b47d-974e53cbdf3c",
    
          "scopes": [
    
            "https://management.core.windows.net//.default"
    
          ]
    
        },
    
        {
    
          "errorMessage": "no_tokens_found: No refresh token found in the cache. Please sign-in.",
    
          "clientId": "c44b4083-3bb0-49c1-b47d-974e53cbdf3c",
    
          "scopes": [
    
            "https://management.core.windows.net//.default"
    
          ]
    
        },
    
        {
    
          "errorMessage": "no_tokens_found: No refresh token found in the cache. Please sign-in.",
    
          "clientId": "c44b4083-3bb0-49c1-b47d-974e53cbdf3c",
    
          "scopes": [
    
            "c44b4083-3bb0-49c1-b47d-974e53cbdf3c/.default"
    
          ]
    
        }
    
      ]
    
    }
    
    
    
    0 comments No comments

Your answer

Answers can be marked as Accepted Answers by the question author, which helps users to know the answer solved the author's problem.