Word crashed when running a VBA program , Exception code: 0xc0000005

Question

We run the VBA code in one Excel, it will open a word document, and process the content of the word, some times the word will crash, and the VBA report error 462.

the log of windows is

Description:

Faulting application name: WINWORD.EXE, version: 16.0.5426.1000, time stamp: 0x655427b7

Faulting module name: wwlib.dll, version: 16.0.5426.1000, time stamp: 0x65542820

Exception code: 0xc0000005

Fault offset: 0x0069ab3f

Faulting process id: 0x666c

Faulting application start time: 0x01da68595c4bfd3f

Faulting application path: C:\Program Files (x86)\Microsoft Office\Office16\WINWORD.EXE

Faulting module path: C:\Program Files (x86)\Microsoft Office\Office16\wwlib.dll

Report Id:93f6d7ba-148b-464a-8581-32be2c29c59b

Log Name: Application

Source: Application Error

Event ID: 1000

Task Category: (100)

Level: Error

Keywords: Classic

User: N/A

Answer 1

Hi,

Did this problem appear in specific code?

Try to create a new Excel with simple code to open the Word document and check if this problem is still existed.

You can also create a new administrator account in Windows and test if this is related to the permission:

https://support.microsoft.com/en-us/windows/create-a-local-user-or-administrator-account-in-windows-20de74e0-ac7f-3502-a866-32915af2a34d

Make sure you have installed the latest updates for Office.

Just checking in to see if the information was helpful. Please let us know if you would like further assistance.

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Answer 2

Hi, Emi Zhang,

I will try to search whether the problem appear in specific code, it will need a lot of time, as I have many code.

I once hope the debug procedure will halt at the specific code to give more clue when the problem recurs , but the crash situation always does not locate the fault code.

Is there any clue in the Fault offset: 0x0069ab3f of 0xC0000005?

Thanks a lot.