My apps will not allow me to save or edit them.

Question

I am a subscriber of microsoft 365. Recently my applications (excel, power point, word, etc) all stopped allowing me to save or edit the documents. I am on Macbook air, Sonoma 14.3.1. I have deleted all apps and reinstalled them. Restarted everything. Basically all of the simple steps and it still does not work. Please help. It shows my account when opening these apps, however, they say i can still activate them but when I click it nothing happens. I did not have this problem until about 2 weeks ago.

Answer 1

Hi,

I suggest you refer to this support article and remove the Office for Mac license:

https://support.microsoft.com/en-us/office/how-to-remove-office-license-files-on-a-mac-b032c0f6-a431-4dad-83a9-6b727c03b193

You can also follow the article and uninstall Office completely:

https://support.microsoft.com/en-us/office/troubleshoot-office-for-mac-issues-by-completely-uninstalling-before-you-reinstall-ec3aa66e-6a76-451f-9d35-cba2e14e94c0

Please remove license and Office for Mac completely and then re-install and re-activate Office.

Just checking in to see if the information was helpful. Please let us know if you would like further assistance.

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