Unknown error code 0x80180006

Question

Hi MS,

I'am trying to enroll devices with microsoft intune using company portal.

When trying to sign in receiving error code :80180006

Server message: Unknown error code 0x80180006

Answer 1

@Dion Staring, Thanks for posting in Q&A. For the error, you can try the following steps to see if it can fix the issue:

1. Disable windows Firewall on the affected device.
2. Enable Automatic Enrollment MDM user scope as ALL and Windows information Protection user scope as None.
3. Try to download the latest Company Portal.
4. Check if the user has both Microsoft Intune and Microsoft Entra ID license assigned to.
5. Remove registry keys under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Enrollments

After that, enroll the device to see if it can work.

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Answer 2

Is the device in a VPN tunnel?? Are Microsoft server setup as non-tunneled routes?

Have you done the following troubleshooting already?? There is a thread that is already started for this error message. https://learn.microsoft.com/en-us/answers/questions/1488480/error-code-80180006. I just want you to be aware of the duplicate threads.

There is a couple of answers you might want to try. Make the account a local admin. Check your user licenses. Set the MAM scope to None.

Is there any additional information in the event logs under MDM Enrollment?