Domain name remain Unverified after 72 hrs

Question

Nirupam Ghosh 0

Buy a brand new domain name, register under Custom domain name more than 72 hrs passed, however still in unverified state.

Please help

Note: Both the account and domain are completely new and register happening for first time,

MX,TXT value has been added in DNS record but still remain unverified

Ali Koc 10 Reputation points

2024-03-05T13:55:56.71+00:00

Hello,

Are you sure that the mx,txt records are entered correctly? If you are still having problems, you need to contact your domain provider. This problem is not caused by Microsoft, the domain provider needs to set the DNS settings to public. It is usually a problem with new domains. If you notify your provider, they will update it immediately.

Best Regards,

Ali Koc
Ali Koc 10 Reputation points

2024-03-05T14:49:42.49+00:00

Please "Accept the answer" if the information helped you. This will help us and others in the community as well.
KapilAnanth-MSFT 49,526 Reputation points Microsoft Employee Moderator

2024-03-11T03:02:15.9766667+00:00
@Nirupam Ghosh ,

Welcome to the Microsoft Q&A Platform. Thank you for reaching out & I hope you are doing well.

May I ask if the custom domain is for Azure App Service? https://learn.microsoft.com/en-us/azure/app-service/app-service-web-tutorial-custom-domain?tabs=root%2Cazurecli

Or Azure CDN/AFD? AFD : https://learn.microsoft.com/en-us/azure/frontdoor/standard-premium/how-to-add-custom-domain CDN : https://learn.microsoft.com/en-us/azure/cdn/cdn-map-content-to-custom-domain?tabs=azure-dns%2Cazure-portal%2Cazure-portal-cleanup

Or some other Azure Service?

Please explain about your architecture.

Cheers,

Kapil

Your answer

Ali Koc 10 Reputation points

2024-03-05T13:55:56.71+00:00

Hello,

Are you sure that the mx,txt records are entered correctly? If you are still having problems, you need to contact your domain provider. This problem is not caused by Microsoft, the domain provider needs to set the DNS settings to public. It is usually a problem with new domains. If you notify your provider, they will update it immediately.

Best Regards,

Ali Koc
Ali Koc 10 Reputation points

2024-03-05T14:49:42.49+00:00

Please "Accept the answer" if the information helped you. This will help us and others in the community as well.
KapilAnanth-MSFT 49,526 Reputation points Microsoft Employee Moderator

2024-03-11T03:02:15.9766667+00:00

@Nirupam Ghosh ,

Welcome to the Microsoft Q&A Platform. Thank you for reaching out & I hope you are doing well.

May I ask if the custom domain is for Azure App Service? https://learn.microsoft.com/en-us/azure/app-service/app-service-web-tutorial-custom-domain?tabs=root%2Cazurecli

Or Azure CDN/AFD? AFD : https://learn.microsoft.com/en-us/azure/frontdoor/standard-premium/how-to-add-custom-domain CDN : https://learn.microsoft.com/en-us/azure/cdn/cdn-map-content-to-custom-domain?tabs=azure-dns%2Cazure-portal%2Cazure-portal-cleanup

Or some other Azure Service?

Please explain about your architecture.

Cheers,

Kapil