unable to connect to Sharepoint online

Question

Hi all,

I get error:  Connect-SPOService : Root element is missing. 

How do I get passed this? I am trying to change the storage space quota for users onedrive

Answer 1

Hi @Aran Billen ,

Root Element Missing when connecting to SharePoint online via CSOM/Powershell on windows 10 machine.

There are two possibilities to cause this problem:

1.This is a known issue specific to the particular machine where you are executing this code. In order to fix this issue, need to change the IPV4 DNS setting in your machine.

2.IPV6 enabled will cause this error. Disabling IPV6.

For more detail steps,Please refer to this article: https://learn.microsoft.com/en-us/answers/questions/238229/powershell-error-root-element-is-missing

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