Real-time notification of incoming PSTN calls in Microsoft Teams

Ottmann, Thomas 20 Reputation points
2024-03-08T14:06:15.7666667+00:00

Hi Community

Is it possible to receive real-time notification of incoming PSTN calls in Microsoft Teams with the Microsoft Graph Api?

When a PSTN call comes in, i would like to read the caller's information to send it to a service-desk application. I know that I can get the information via callrecords. But this is to late. I need the information during the call. Is there a solution for this use case that i have missed so far?

I would be very grateful for any help.

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Microsoft Teams
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Microsoft Graph
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A Microsoft programmability model that exposes REST APIs and client libraries to access data on Microsoft 365 services.
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