Share via

Not able to use Authenticator app on my new iphone

andy17 10 Reputation points
2024-03-15T16:03:07.8566667+00:00

I have changed my iPhone and loaded a new Authenticator app which does not recognise any of my work email accounts get the message to use back up to resolve and restore which I do not have so when attempting to sign in on my work outlook no numbers are seen on my new iPhone……… unable to use a back up from old iPhone…

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
6,804 questions
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Thameur-BOURBITA 32,981 Reputation points
    2024-03-22T10:51:32.0866667+00:00

    Hi @andy17

    If it's not possible to use a backup to restore Authenticator configuration on your phone , unfortunately , the only solution is to ask your administrator to reset your MFA registration for your Azure account.

    User's image

    Please don't forget to accept helpful answer

    0 comments

Your answer

Answers can be marked as Accepted Answers by the question author, which helps users to know the answer solved the author's problem.