Email deleted from saved folders after one month on mobile outlook

Anthony Van Der Voorn 0 Reputation points
2024-03-15T17:22:40.6533333+00:00

Why do emails in my saved folders disappear after one month on my mobile outlook. They are still on the server and my desktop outlook.

Outlook
Outlook
A family of Microsoft email and calendar products.
2,950 questions
{count} votes

1 answer

Sort by: Most helpful
  1. Vasil Michev 95,096 Reputation points MVP
    2024-03-17T02:33:57.68+00:00

    That's how the mobile Outlook apps work - they sync only the latest 30 days worth of messages to a separate "cloud" storage, then work their magic on this subset of messages. Note that this only applies to mailboxes outside of Office 365. If your mailbox is hosted in Exchange Online, you will be able to see all messages.

    In any case, if a message is "missing" from Outlook mobile after 30 days, it does not mean it is deleted - you can still access it via Outlook desktop or web apps.

    1 person found this answer helpful.
    0 comments No comments