Problem with access and access token

Question

Hello,

I have problems with access and access tokens to the following accounts:

1. Microsoft account
2. azure account
3. intune account

After logging in to the Microsoft account, for example, I wanted to change something security-relevant.

I was asked for the alternative email. I didn't enter the correct one. Then I was asked for the 25-digit recovery code. I also entered the wrong one there. I then changed the alternative e-mail address.

Now I can no longer change any important settings (e.g. security settings) for 30 days for "security reasons".

I have now found the correct 25-digit code. Wanted to revoke the process to change the security information. And the code is not sent to the alternative e-mail address (neither the old nor the new one). And yes, I checked the spam folder too!

I can't eat as much as I would like to pu**!

I want to configure everything again as quickly as possible! Not in 30 days! Today if possible. Tomorrow at the latest.

Otherwise I will almost certainly lose not only time, but also fiscal resources (money).

The support via the support website is, in my personal opinion, not even remotely worthy of the name (support).

I am slowly beginning to understand that more and more people are turning their backs on Microsoft products and using alternatives.

How can I get all the accounts listed above to be fully configured again as quickly as possible (ASAP)?

Here is an example of the error message for access tokens from the Intune account:

{

"sessionId": "5d59a79d87f147a582ed704a07c07fcc",

"errors": [

{

  "errorMessage": "interaction_required: AADSTS16000: User account '{EUII Hidden}' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application '5926fc8e-304e-4f59-8bed-58ca97cc39a4'(Microsoft Intune portal extension) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account. Trace ID: 2ffba62f-a398-45ab-ba32-380850ca2a00 Correlation ID: 0ef6c9d1-9c86-4bac-bcef-20f1dee579c4 Timestamp: 2024-03-15 15:13:14Z",

  "clientId": "5926fc8e-304e-4f59-8bed-58ca97cc39a4",

  "scopes": [

    "https://o365.servicecommunications.microsoft.com/.default"

  ]

}
```  ]

}

A similar message also appears for the other two accounts (Azure account and Microsoft account)

For a company like Microsoft, this kind of support is more than a shame.  

And what does a waiting period of 30 days have to do with security?

To me, this feels more like an exercise in power.

To the potential helpers, thank you in advance for your efforts and time invested.

Pinsel

Answer 1

Hello,

this is just a support website. I can't find the information I need there.

I was also unable to answer my question via this support website.

How can I solve my problem as described in the post from Mar 16, 2024, 11:09 AM?

I need to solve the problem as soon as possible for financial reasons. Every day that I don't solve this problem costs me €500.

Which no one will reimburse me for.

I still don't have a solution!

I need it as soon as possible. Otherwise it will be my ruin.

Microsoft is almost certainly not interested in the slightest. It's only my existence that depends on it.

Microsoft doesn't seem to care about the users at all. The way they provide support shows me that. No contact with support staff, just a support website. This confuses more than it offers solutions.

The Covid 19 pandemic has hit me hard financially.Now it looks as if Microsoft, through a lack of real support, will finally give me the rest.

Many thanks for that. That a company with billions in profits doesn't seem to be able to offer proper support.

There is, of course, the purely hypothetical and completely absurd possibility that this is only done out of greed for profit.

As I am constantly being led from one "solution" to another.

First the community forum, then to Microsoft Supports Products Q&A, then to the support website. And all over again.

It feels like the groundhog greets the groundhog every day. Apart from the fact that this time there is no happy ending.

In my case, even the worst possible one.

It's not support, it's, for lack of a better word, a disgrace.

Pinsel