User email from a specific sender moves to Junk email

Question

Hi,
emails from specific sender stays in Inbox for 'X' seconds and then moves to Junk folder. This happens for emails from specific sender only. Please advice.
Exchange 2016.

Cheers
Priya

Answer 1

please check there must be any rule implemented which is interrupting

hope answer the question

Answer 2

Hi @Priya Jayaraman ,
Will all mail of this user be moved to the Junk Folder?

1. Please check whether there is a relevant Transport rule in the Exchange organization, and check whether the relevant Inbox rule is set in your Outlook client.
2. If only one specific user has the problem, you could add it as a contact, and then run the following command line to add it to trusted senders. Then send a test email and see if the issue is resolved. But it should be noted that you could only use this cmdlet on a mailbox that's been opened in Outlook (in Cached Exchange mode) or Outlook on the web.
   Set-MailboxJunkEmailConfiguration <> -TrustedSendersAndDomains @{Add="Specific user email address"} -ContactsTrusted $true
   For more information you could refer to: Set-MailboxJunkEmailConfiguration

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