unable to see unified groups

Glenn Maxwell 10,046 Reputation points
2024-03-25T21:53:01.95+00:00

Hi All

i have created unified group and user is unable to see the unified group in his outlook and OWA. When user expands groups he cannot see this unified group. I can see that Hide this group from global address list is unchecked. User has more than 15 unified groups in his outlook. Is there any limitation for unified groups to be displayed in Outlook on both Windows/MAC. Experts guide me.

Microsoft Exchange Online
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Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Mac: A family of Apple personal computers that run the macOS operating system.
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Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
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Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Management: The act or process of organizing, handling, directing or controlling something.
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Microsoft Exchange Online Management
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Microsoft Exchange Online: A Microsoft email and calendaring hosted service.Management: The act or process of organizing, handling, directing or controlling something.
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2 answers

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  1. Vasil Michev 94,366 Reputation points MVP
    2024-03-26T08:11:19.6433333+00:00

    Is said Group also Teams-enabled? Such groups are hidden in email clients by default.

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  2. Jake Zhang-MSFT 625 Reputation points Microsoft Vendor
    2024-03-26T08:25:00.5533333+00:00

    Hi Glenn Maxwell,

    First of all,I would like to answer your question, users can have up to 1,000 groups, but there is no official documentation on exactly how many unified groups can be displayed in Outlook.

    Then, I would like to verify that when this Unified Group was created , Because it takes a while for newly created groups to synchronize to Outlook. Please also check whether other group members (who have less than 15 Unified Groups in outlook) can see this Unified Group properly. If the group is visible to other members, then I don't think that's a reason to "hide the group from the global address list" and its unified groups.

    I suggest you to remove the user from this group and re-add the user to see if the problem is solved, if the issue persists, please feel free to give me a comment, I'll be glad to help you solve the issue!