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Old phone number not accessible, cannot access the admin page.

Roy Keetels 0 Reputation points
2024-03-26T14:44:18.0866667+00:00

Good afternoon,

A customer of ours: "Redra Auto Speziale" has an exchange account info@.

This also includes a two-step auth with an old telephone number that is no longer in use.

I really have no way to contact you, I keep getting into a loop by phone that eventually disconnects.

Do you know a trick for this or an email address I can email to?

Thank you in advance!

Yours sincerely,

Roy Keetels

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  1. Thameur-BOURBITA 32,986 Reputation points
    2024-03-26T14:57:52.44+00:00

    Hi @Roy Keetels

    You have to contat your admin to reset your MFA registration.

    If you are the admin and you don't have a break glass account , in this case you have to contact Microsoft support;:

    Global Customer Service phone numbers

    Phone support

    Please don't forget to accept helpful answer

    1 person found this answer helpful.

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