How to reset MFA on MPN tenant?

Question

Hello,

When I received my MPN subscription I was new to Azure and activated it in a second tenant that I created. I am the only user in that tenant and I no longer have access to the authentication device that was used (got a new phone). Resetting my MFA in my home tenant does not help with access and I am unable to change the two-factor authentication method in that second MPN tenant to recover access to my login.

Contacting Azure support was an exercise in frustration as they were unable to understand my issue.

Does anyone have any ideas on how I can either

• change authentication methods to email or text in that second tenant
• reset MFA in that second tenant
• move the subscription to my home tenant
• anything else

Thank you!

Answer 1

Hi @Yannick Robert

I'm sorry that you have had such experience with Microsoft support.

Unfortunately, only the support can help you with this case because MFA will be required for all the actions you listed in your request.

Please, try opening a new case using Microsoft Entra or Azure Portal and follow the steps below. You can open the case from the Tenant that you have access to, but it would be good to have the affected tenant name or its Tenant ID. Your case will be handled by someone from the identity team. Explain the engineer what your issue is but let him know that you are on a Tenant Lockout scenario. The engineer will validate whether or not you are the only GA on that domain and will help you accordingly.

1. Sign in to the Microsoft Entra admin center as at least a Service Support Administrator.
2. Browse to Learn & support > New support request.
3. Follow the prompts to provide us with information about the problem you're having.

Thanks,

Fabio

Answer 2

Hi @Yannick Robert

I just wanted to check in and see if you had any other questions or if you were able to resolve this issue?

If you have any other questions, please let me know.

Thanks,

Fabio

Answer 3

Hi @Yannick Robert

I just wanted to check in and see if you had any other questions or if you were able to resolve this issue?

If you have any other questions, please let me know.

Thanks,

Fabio

Answer 4

Hi @Yannick Robert

I just wanted to check in and see if you had any other questions or if you were able to resolve this issue?

If you have any other questions, please let me know.

Thanks,

Fabio