Lost my accounts

Unkown Human 25 Reputation points
2024-03-30T16:40:10.4333333+00:00

I recently got a new phone and lost all of my accounts, including my Authenticator app. How can I retrieve my Authenticator on my new phone and log back in?

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Olaf Helper 46,551 Reputation points
    2024-03-30T19:30:52.3+00:00

    Have you created a backup before? Then restore the backup.

    No backup? So nothing to restore.


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