Request to Change Administrator Account for Azure Face API

植村　圭佑 0

I am currently in charge of web content development.

In our system, we have integrated the Azure Face API into our customer-specific web content using JavaScript, providing a feature that switches content based on attributes through facial recognition. However, the administrator who contracted the Azure Face API has been transferred and subsequently took a leave of absence, leaving us with no one able to log into Azure. As a result, the facial recognition feature is not functioning, and we are unable to retrieve invoices.

I have searched the web for a way to contact Azure support but have not found any information, and I am at a loss. I would like to resolve this issue by April 11th (Thursday).

Could you please provide any advice on how to proceed?

navba-MSFT 24,175 Reputation points Microsoft Employee

2024-04-05T05:18:11.3833333+00:00

@植村　圭佑 Welcome to Microsoft Q&A Forum, Thank you for posting your query here!

Face service is only available to Microsoft managed customers and partners. I hope that you have submitted a request through the Face Recognition intake form to apply for access.

Also note that the request is not granted to the administrator account. But it is granted to the subscription id.

Please confirm if you subscription id has been granted access. If your request is approved, you should have got an email like below:

I have sent you a private message also in this thread. Please respond and share the Subscription ID and the Application ID with me. So that I can check in my internal logs for the status of your request.

Also share the error message you are encountering while using the FACE recognition API.

Awaiting your reply.
植村　圭佑 0 Reputation points

2024-04-05T05:25:12.4933333+00:00

Thank you. I will review the content and give it a try.
navba-MSFT 24,175 Reputation points Microsoft Employee

2024-04-09T03:06:07.1133333+00:00

@植村　圭佑 Just following up to check if you had any updates on this. Awaiting your reply.
植村　圭佑 0 Reputation points

2024-04-10T00:04:00.9266667+00:00

The administrator of our Azure tenant is on leave of absence, and we are unable to log in to the Azure tenant as the ID and password are unknown, leaving us unable to retrieve the subscription id. We are considering applying for a new Azure tenant. If there are any alternatives to applying for a new tenant, please let us know.
植村　圭佑 0 Reputation points

2024-04-10T00:04:50.8333333+00:00

The administrator of our Azure tenant is on leave of absence, and we are unable to log in to the Azure tenant as the ID and password are unknown, leaving us unable to retrieve the subscription id. We are considering applying for a new Azure tenant. If there are any alternatives to applying for a new tenant, please let us know.
navba-MSFT 24,175 Reputation points Microsoft Employee

2024-04-10T03:04:25.4266667+00:00

@植村　圭佑 Thanks for your reply. Until your tenant Administrator is back from leave, and if you want to an Azure account that has an active subscription, you can Create an account for free and test this Azure AI services.

If you wish to proceed with creating a an Azure Entra tenant follow this article:

https://learn.microsoft.com/en-us/entra/identity-platform/quickstart-create-new-tenant
植村　圭佑 0 Reputation points

2024-04-10T05:43:53.57+00:00

Thank you. I will review the content and give it a try.
navba-MSFT 24,175 Reputation points Microsoft Employee

2024-04-11T03:24:33.33+00:00

@植村　圭佑 Thanks for your reply. Please keep us posted.

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Request to Change Administrator Account for Azure Face API

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