How to log in on my Microsoft Authenticator app when old device is lost

Question

Hello there

I am in the middle of a very annoying problem. My old device, which had the Microsoft Authenticator app, is broken and beyond repair.
The problem is that when I now have to log in to the Authenticator app on my new device, I have to accept it on my old device. But I don't have it anymore, Ss now I'm caught in a loop hole.
What options do I have? Every time I try to sign in to my Microsoft account, as Microsoft suggests I do, I have to use the Authenticator app.

Answer 1

Thanks for posting your question in the Microsoft Q&A forum.

I hope this video can help you: https://www.youtube.com/watch?v=dRHoId0-8qA

Also you can check these articles:

https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

https://support.microsoft.com/en-us/account-billing/common-problems-with-two-step-verification-for-a-work-or-school-account-63acbb9b-16a1-47b9-8619-6a865e8071a5

In the absence of a backup for restoration, the sole recourse is to utilize the account recovery methods provided by each service provider. The Microsoft Authenticator functions solely as a code generator.

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