Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
6,834 questions
The backup does not belong to this email address (sic)
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Brian Duimstra
0
Reputation points
My old phone broke. I had backup set to on for MSFT Authenticator app and had iCloud backups going.
I installed the authenticator app on my new phone. I selected to recover from backup. I log in. It then says that my backup does not belong to my account. Not sure what to do. I have 10-15 important accounts attached to that authenticator. Online chat/support doesn't seem to know what I'm talking about or trying to do. They keep asking me to recover my Microsoft account which makes no sense.
Any ideas?
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