I can't receive email in my Outlook Live box

EricTM 155 Reputation points
2024-04-09T18:24:36.0266667+00:00

Hi everyone, i can't receive any email in my hotmail.com box.

When somenone send me mail they got this error :

Delivery has failed to these recipients or groups:

The recipient's email system isn't accepting messages now. Please try resending your message later or contact the recipient directly.

Remote server returned '532 5.3.2 STOREDRV.Deliver; Missing or bad mailbox Database property'

I've tried to empty my trashbox, i've got enought space 4gb/100gb.

I could send email without any problems.

I've tried to reach microsoft on phone but it's impossible to get someone human.

Can someone help me because i use this email adress for my business.

Thank you.

Outlook
Outlook
A family of Microsoft email and calendar products.
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6 answers

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  1. Giusy 15 Reputation points
    2024-04-10T08:38:19.1366667+00:00

    Hi Guys,

    just got an answer from hotmail customer care: "We actually have an ongoing issue wherein our customers cannot send or receive emails and our engineers are already working on it to fix this as soon as possible."

    After I talked to them now my mailbox is working. Reachingh them via chat it's easy.

    Hope this help.

    3 people found this answer helpful.

  2. EricTM 155 Reputation points
    2024-04-10T06:28:01.2166667+00:00

    Still nothing this morning, and my customer still call me saying they cant send me email.

    Guys from MICROSOFT, we are in 2024 how this could be possible?

    1 person found this answer helpful.
    0 comments No comments

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  4. Peter Mark 0 Reputation points
    2024-04-09T20:13:20.32+00:00

    Same issue here I can send but not receive!


  5. Mike M 0 Reputation points
    2024-04-09T23:51:04.4833333+00:00

    It seems that this is a problem on Microsoft’s email-server’s end.

    I have the same issue, where I cannot receive emails, however it is possible to send them.

    Remote server returned '532 5.3.2 STOREDRV.Deliver; Missing or bad mailbox Database property'

    It seems that this is something Microsoft has to fix, and nothing we can do by our own.

    Personally I find it a big mistake that this change has come through QA and testing, as it seems this is an issue on a big scale, where people rely on their mail addresses for official communication.


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