I need help as to this is taken complete control of my PC and I don't know why

Question

good day my name is Augustine and I am in dire need of some assistance from a human being For whatever reason you're controlling my pc and it's affecting me And my computers ability to complete certain tasks I don't know how or why and I'm not too sure even how I ended up here but it seems that this controls my computer more so than me the admin this is my personal PC and I would like to speak to somebody to have better explain to me what's going on how I ended up here and how I can get myself out If you could kindly respond or with a customer support line phone number or you can give me a call directly my number is that is my direct line again my name is Augustine and I am in dire need for some support and help please thank you and I look forward to your response