New PC Build Experiencing WHEA-Logger Event ID 1 Crash and Restart

Question

Hello everyone,

I recently completed a new PC build which encountered a critical hardware error, leading to a system lockup and automatic restart. The error was logged as a WHEA-Logger hardware error with Event ID 1. As this is a new setup, I am particularly concerned that this might be due to a driver compatibility issue or a misconfiguration. I am seeking advice on how to specifically determine if a driver is at fault, and how to rectify this issue.

Event Details:

• Event ID: 1
• Source: WHEA-Logger
• System Time: 2024-04-12T17:00:27.4513770Z
• Error Type: Hardware Error

Raw Data:

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Microsoft-Windows-WHEA-Logger" Guid="{c26c4f3c-3f66-4e99-8f8a-39405cfed220}" />
  <EventID>1</EventID>
  <Version>0</Version>
  <Level>2</Level>
  <Task>0</Task>
  <Opcode>0</Opcode>
  <Keywords>0x8000000000000002</Keywords>
  <TimeCreated SystemTime="2024-04-12T17:00:27.4513770Z" />
  <EventRecordID>2097</EventRecordID>
  <Correlation ActivityID="{670e9ce3-1384-4d0d-a761-d233a75c99bd}" />
  <Execution ProcessID="4948" ThreadID="5492" />
  <Channel>System</Channel>
  <Computer>Dewey-Pc</Computer>
  <Security UserID="S-1-5-19" />
  </System>
- <EventData>
  <Data Name="Length">3552</Data>
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  </EventData>
  </Event>

System Specs:

• CPU: i9-13900k
• GPU: NVDIA GeForce RTX 4070 Ti Super
• RAM: 32GB 6000MHz DDR5
• Motherboard: ASUS ROG STRIX Z790-E GAMING WIFI
• OS: Windows 10 Pro Version 20H2

Given that this is a new build, I am leaning towards a possible driver issue as the cause of this crash. Could anyone provide insights into interpreting WHEA-Logger events in the context of diagnosing driver problems? Additionally, what other steps or tools could I use to confirm if a driver is indeed the culprit?

Any help or insights would be greatly appreciated. Thank you!

Answer 1

Hello

"WHEA error" usually means a hardware issue.

Try to update the firmware and the bios from the device manufacturer website.

Since this is a new pc, please ask for help from the device manufacturer support as soon as possible.