Passed AZ-104 however profile shows 0 badges earned

KT 20 Reputation points
2024-04-14T13:01:39.0833333+00:00

Hello, I have passed AZ - 104 and I have followed the instruction on the email but there is no record of me passing the exam as both badge and certification value of 0 is shown. Could someone please tell me who to contact for support? I have search the Q&A but it seems like Acclaim is no longer utilized by Microsoft as it took me to Credly once I clicked on the link provided by Microsoft. I have also checked Credly but there is nothing recorded. I do have a certification ID provided by Microsoft via email. I am confused as where to go next. Any help will be greatly appreciated. As for the Tags for this question, I apologize for using the incorrect tag as at least one tag is required to post a question and I am unable to locate a tag that is relevant to my question. Thank you in advance for your valuable time.

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Accepted answer
  1. Andreas Baumgarten 111.1K Reputation points MVP
    2024-04-14T13:49:08.4666667+00:00

    Hi @KT ,

    Microsoft Certification / Exams is currently not supported in the Q&A forums.

    Maybe one of the links is helpful:

    Microsoft Training & Certification is supported on their own forums:

    Microsoft Training Support Forum

    Microsoft Certification - Transcript - Missing Exams or Certificates

    Microsoft Certification - Missing Badge/Sharing

    Microsoft Certification - Profile/MCID Assistance

    It's possible to ask questions by clicking on "Get Started" -> "Ask a Question" or "Ask a new question >" and Learn/Cert Moderators will help you.

    Pearson VUE Support:

    Pearson VUE - Customer Service

    Pearson VUE - Chat


    (If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

    Regards

    Andreas Baumgarten

    1 person found this answer helpful.

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