In Azure OpenAI Use own data: Unable to add large no of data files.

Question

Requesting help in Azure OpenAI Use your own data.
I am facing issue while uploading large amount of files in Chat playground. While uploading 10 retrieved files from blob storage, Deployment is working correctly whereas while uploading 90 files I am facing issue. Able to upload till 30-40 files and error is displaying as below:

We couldn't connect your data Could not execute skill because the Web Api request failed. Details: Web Api response status: 'Forbidden', Web Api response details: '{'error':{'code':'403','message': 'Access denied due to Virtual Network/Firewall rules.'}}'

Checked with the network rules inbound and outbound and RBAC.
In HAR file I am getting error in network traces as below:|

errors: [{index: 0, statusCode: 439, message: "Daily quota exceeded"},…]

1. 0: {index: 0, statusCode: 439, message: "Daily quota exceeded"}
   1. index: 0
   2. message: "Daily quota exceeded"
   3. statusCode: 439. Kindly request you to please help on this issue. Thank you in advance.

Answer 1

@Paluri Krishnaji (MINDTREE LIMITED)

Thanks for reaching out to us. The '403 Forbidden' error usually indicates a network issue. Ensure that the network rules and firewall settings permit the data transfer. You might also want to verify if the necessary ports are open and accessible. Since you've already checked the inbound, outbound, and RBAC rules, you might want to look into any other possible network restrictions that could be causing the issue.

Could you please share if this resource is secured? If the customer not setting up a private endpoint or VNET connection to the data source, it may cause this error as well.

Please check on the guidance for add your data securely - https://learn.microsoft.com/en-us/azure/ai-services/openai/how-to/use-your-data-securely#resource-configuration

I hope this helps! Let us know if you need more information.

Regards,

Yutong

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