I need help to recovey my account with MFA activated

2024-04-18T12:16:36.2333333+00:00

Hello.

I recently formatted my phone and didn't backup my Microsoft Authenticator app, now I'm trying to recover my account and I can't because the MFA is activated. I can change my password and everything, but when I try to access the account with a new password it asks for the MFA code and I can't get out of this infinite password reset loop. I checked the recovery options with recovery form, but it says "Note: If you have two-step verification enabled, you will not be able to recover your account this way."

Is there any way I can disable MFA? My account has a secondary reset email and a reset phone number as well, but it always asks me to access MFA when I try to access the account.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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