Microsoft Print to PDF stops working on 2016 RDSH after installing KB4586830

acira 16 Reputation points
2020-11-17T19:42:42.307+00:00

I have a deployment of 7 2016 RDSH servers.
After installing KB4586830 Microsoft Print to PDF and Microsoft XPS Write stops working.
If I uninstall KB4586830 it fixes the issue.

Does anyone have a solution other than uninstalling the security patches?

Windows Server 2016
Windows Server 2016
A Microsoft server operating system that supports enterprise-level management updated to data storage.
2,368 questions
Remote Desktop
Remote Desktop
A Microsoft app that connects remotely to computers and to virtual apps and desktops.
4,234 questions
Windows Server Printing
Windows Server Printing
Windows Server: A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.Printing: Printer centralized deployment and management, scan and fax resources management, and document services
640 questions

16 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Eleven Yu (Shanghai Wicresoft Co,.Ltd.) 10,676 Reputation points Microsoft Vendor
    2020-11-23T05:59:09.463+00:00

    Hi,

    On the problematic servers, please check if there are files under below locations.

    C:\Windows\System32\DriverStore\FileRepository\prnms003.inf_amd64_
    C:\Windows\System32\DriverStore\FileRepository\prnms009.inf_amd64_

    If there is no file, you will need to copy the files from working machines to the problematic machines. And the dll file in the folders need to be registered via regsvr32.

    https://support.microsoft.com/en-us/help/844592/how-to-register-a-dll-file
    https://learn.microsoft.com/en-us/windows-server/administration/windows-commands/regsvr32

    Another thing you can try is to first uninstall the third party print driver if there is any, and then install the KB to see if the issue persists.

    Thanks,
    Eleven

    ----------

    If the Answer is helpful, please click "Accept Answer" and upvote it. Thanks.

  2. Steven 1 Reputation point
    2020-12-04T17:51:37.71+00:00

    Have you found any answers? it looks like Microsoft gave up on my thread.
    "Has anyone reported Print to PDF from MSTSC problems with KB4586786"

  3. acira 16 Reputation points
    2021-01-18T11:48:59.09+00:00

    This happened to me again on a newly made RDSH.

    0 comments
  4. Mike E 6 Reputation points
    2021-03-03T11:11:24.647+00:00

    Hi,

    Exactly the same problem here with a RDS Sever (2019).

    Any news or updates about this case ?

    0 comments
  5. EBSch5 1 Reputation point
    2021-03-08T21:25:38.837+00:00

    We've had this problem at various points over the last year with our RDS servers (Server 2016). Currently have the problem on 1 of our 6 RDS machines. Both the patch mentioned and the patch that supersedes it (KB4601318) create the problem on the server that is implicated with the issue mentioned above. Have a ticket open with Microsoft, but it appears to have been swept under the rug. We've rebuilt two servers this year because of this exact problem, and are dangerously close to just moving to a third party print to pdf utility because of the ongoing issues with Cumulative Updates and RDS servers. If anyone has any resolution to this, sounds like plenty of people will be thankful.

    0 comments