I have multiple project files that when i attempt to open them the app just opens to the new file template selection screen.

Question

I have multiple project files that when i attempt to open them the app just opens to the new file template selection screen. If i click the back arrow that generally returns you to the document its just a blank screen. This has happened multiple times on multiple different files. I end up just having to create a new project.

Answer 1

Hi, have you installed any add-ins that might lead to this? You can try opening the application in safe mode to see if it's an issue with the startup environment or extensions. Also, ensure that your application is up to date with the latest patches and updates.

To start an Office application in Safe Mode, you can follow these steps:

1. Close any open instances of the Office application.
2. Press the Windows Key + R to open the Run dialog box.
3. In the Run dialog box, type the name of the Office application you want to start in Safe Mode, followed by a space and then /safe. For example, for Word, you would type winword /safe.
4. Click OK or press Enter. The Office application should now open in Safe Mode.