Failed to Remove Optional Feature (IIS) 0x80073701

Question

Optional Feature IIS is not disabling using the GUI or DISM.
Features are shown in Server Manager or in DISM query, but Remove feature fails using either method.
When using GUI, Server reboots at the end of the Wizard, but IIS is still Enabled after restart.

2024-05-08 14:59:00, Info DISM DISM Package Manager: PID=1248 TID=4680 Initiating Changes on Package with values: 5, fffffff0 - CDISMPackage::Internal_ChangePackageState

2024-05-08 14:59:00, Info DISM DISM Package Manager: PID=1248 TID=4680 CBS session options=0x100! - CDISMPackageManager::Internal_Finalize

2024-05-08 14:59:25, Info DISM DISM Package Manager: PID=1248 TID=2772 Error in operation: (null) (CBS HRESULT=0x80073701) - CCbsConUIHandler::Error

SystemDirectory Organization BuildNumber RegisteredUser SerialNumber Version

C:\Windows\system32 14393 Windows User [snip Ser Num] 10.0.14393

Microsoft Windows Server 2016 Standard

Answer 1

Hi Denny,

Thanks for your post. To narrow down this issue, you can refer the following method to do the troubleshooting.

1. Run the checksur.exe (System Update Readiness Tool) tool.
2. Run System File Checker. From the command line run the command sfc /scannow
3. Examine the language packs installed on the system. Uninstall the unnecessary language packs.
4. Review the cbs logs and uninstall the patches which were missing assemblies and reboot the server.

CBS location: %windir%\Logs\CBS\

CBS.log and CBS.persist.log

Best Regards,

Ian Xue

---

If the Answer is helpful, please click "Accept Answer" and upvote it.