My security info is still pending 31 days after I changed my phone number

Question

I got my laptop locked by bitlocker protection after I enter safe mode. As a result, I can't log in to my laptop device. At 8 March 2024 I tried to get my recovery key, but because I use 2 step and I didn't receive the message for verification code on my phone, I have tried several times but still no incoming message from Microsoft. After this, I tried to change my security information by changing my phone number, and the page said that I have to wait for 30 days for my security nfo to be renewed. Its already 31 days but I still can access my security information, I cant cancel security change info either because my phone didn't receive any message from Microsoft. Is there anything I could do to solve this?

Answer 1

Hello,

Sometimes, verification codes can be blocked by your mobile service provider. Contact them to see if they’re blocking text messages, especially the ones from short codes, and ask them to unblock it if they are.

Check Microsoft Account on another device: Try to access your Microsoft account from a different device to see if you can receive the verification code there.

Email Recovery Key: If the recovery key was saved to your Microsoft account, you can access it by visiting the address account.microsoft.com/devices/recoverykey.

 Best Regards,

Hania Lian

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