Intune wallpaper not apply

Question

Good afternoon, I have a device that has been enrolled in Intune with user1. My primary user is also user1 in the properties within Intune.

I have created a device restriction policy to apply a jpg file as the desktop background and assigned it to the device without problems. Works.

After a few weeks, that device (Win10Ent) is now owned by user2.

I have changed the primary user and a different desktop background policy has been applied to the device.

This new desktop wallpaper2 is not applied, the previous one is maintained and furthermore, on the device itself within Intune the user that is assigned to all the applied policies is user1, not user2.

The new desktop background policy appears as unavailable, like the previous one, which has not disappeared, maintaining the desktop wallpaper1.

what is the problem?

Thanks for the help.

Answer 1

@Javier, Thanks for pasting in Q&A. Please try the following suggestion to see if it is fixed.

1.Ensure the Intune license is assigned to user2 which Rahul mentioned.

2.Are all the two policies assigned to user group instead of device group?

3.Login user2 on the affected device, and go to Setting,>Accounts>Access work or school> find the account click info and then click sync to see if we can get the policy.

Please try the above suggestions and if it is still not applied, please check the device status on the second policy In Intune to see if the policy applied to the device and if any error occurs.

Hope the above information can help.

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