I can't reset my pc!

Albert1405 1 Reputation point
2020-03-22T18:03:27.03+00:00

Hello, I would really need some help to reset my pc! Yesterday i got a virus but I thougt I could just reset my pc like last time, but when i trided to reset it it just kept saying that a problem accured and that no changes were made!

So i tried going to the troubleshoot options but there was no difference the same problem accured. So then i went to Microsoft support and looked for some sulution for this problem. It told me to go to command promt and type this in (see picture):

5401-img-1330-2.jpg

Sorry for the bad quality and that it's in swedish but when i tried to type in the command "ren software software.001" an error popped up that said that It cant get to the file beacuse it was used in another process! I don't need to keep any files I just want to reset it, please tell me a way i can solve this and just reset my computer.

Any awnsers and help would be really appreciated!

Thank you!

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  1. Dave Patrick 343.3K Reputation points MVP
    2020-03-22T19:12:58.673+00:00

    QnA currently supports the products listed in right-hand pane (more to be added) Better to reach out to subject matter experts in dedicated forums over here.

    https://answers.microsoft.com/en-us/windows/forum/windows_10-update

    (please don't forget to mark helpful replies as answer)