Teams not opening on Mac running Catalina 10.15.7

Question

I tried to start Teams for a meeting and it would not respond. I have uninstalled and reinstalled. Click to Open and "Application not Responding" is what comes up when I right-click on the Teams icon in my dock. I use Teams on a daily basis and need to access. I have looked at forums where you need to delete files from the library, however, I don't have those files. Please help

Answer 1

Hi @Moreno, Laura M ,

Can you join the meeting normally in Teams web client?

Does anyone else have the same issue in your organization?

Are there any error messages when this issue occureed?

We recommend you try to enable GPU hardware acceleration to see if it works for you. To do it, you can need to go to Teams settings and enable “Disable GPU hardware acceleration”.

Besides, please try to clean your client cache first in your Teams and restart it. For more details, you can refer to:

https://td.unh.edu/TDClient/60/Portal/KB/ArticleDet?ID=2197

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Answer 2

Hi JimmyYang-MSFT,
I tried all those and didn't work, I went and reset the PRAM and it worked.
Thanks,
Laura