How to force higher resolution on display?

Anonymous
2023-10-29T19:17:45+00:00

Hi all,

I have a Dell laptop with a i7-8650U CPU, which means it comes with Intel's UHD 620 graphics, which, according to the specs in Dell's User Manual, will support up to 4096 x 2304 @ 60 Hz over an HDMI 2.0 interface.

I also have a 30-inch monitor which is capable of 2560 x 1600 @ 60 Hz connected to the laptop's HDMI port. Should be a piece of cake to get that resolution, right?

So how come, when I'm using Windows 11's Settings>System>Display>Display Resolution menu, the highest resolution available to be chosen is "1920 x 1200 (recommended)"? How do I tell Windows that a higher resolution is available and to use it?

I have all of the most recent drivers and supporting apps from Dell's web site, but nothing seems to make a difference. I'm open to any options or suggestions at this point.

Thanks in advance,

Bill

Windows for home | Windows 11 | Settings

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  1. Neil D 33,820 Reputation points Volunteer Moderator
    2023-10-31T10:56:05+00:00

    You could try a VGA to HDMI adaptor.

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  2. Anonymous
    2023-10-31T01:38:51+00:00

    I think my problem lies in my monitor. The specs say it will do 2650 x 1600, but then the fine print specifies that resolution is only available via DisplayPort or VGA connections. With HDMI, it's limited to 1920 x 1200. And the laptop I'm trying to use this with only has an HDMI video output. Sigh...

    Thanks for the ideas, though. I appreciate your efforts.

    Bill

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  3. Neil D 33,820 Reputation points Volunteer Moderator
    2023-10-30T12:32:10+00:00

    I'm only guessing of options here. Have you tried a different cable or hdmi port on the TV?

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  4. Anonymous
    2023-10-29T20:23:59+00:00

    They are Dell's Windows 11 drivers, directly from Dell's Support site.

    Although to be fair, a lot of them say "For Windows 10/11"...

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  5. Neil D 33,820 Reputation points Volunteer Moderator
    2023-10-29T19:40:34+00:00

    Are the drivers from Dell for Windows 11 or Windows 10 or are you using the Intel website to update the drivers?

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