New Phone: Microsoft authenticator app is not working during switching to my personal directory

Molay ash 0 Reputation points
2024-05-22T20:52:00.7866667+00:00

The Microsoft Authenticator app is working ok when I use my company's subscription. But as soon as I try to switch to my personal domain , which is also linked with my company's email , it asks for Approve sign in request but it never reach to The Microsoft Authenticator app.

So far I did following:

  • Update security info and Push multi-factor authentication (MFA)
  • Contact with my Admin team but they didn't find my Domain

Please note: Even the verification code is not working.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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