Unable to login into microsoft authenticator, which asks for a verification code within authenticator

Question

I have a work account. I recently switched phones and now I'm unable to use authenticator and many other services because they request for a code on the authenticator, which I'm not able to login because it also requires authenticator approval. I'm stuck in a loop, where my IT admin is also not able to help.

The only services I'm able to use are microsoft teams and outlook.

Answer 1

Hello Pramod KumarThank you for raising your query in the Microsoft Q&A Community.

I understand you cannot access your account due to an authentication issue.

Kindly contact the IT Team to help you reset your authentication method so you can re-register for authentication and be able to use your new phone for this purpose.

Below are the steps to be followed to achieve this

• Sign in to the Azure portal.
• On the left, select Microsoft Entra ID > Users > All users.
• Choose your account, select Authentication methods and click "Require re-registration for MFA".

Follow this link to see the roles that can perform this operation.

https://learn.microsoft.com/en-us/entra/identity/role-based-access-control/permissions-reference#authentication-administrator

Let me know if further assistance is needed.

Babafemi