Azure Fundamentals Exam have ended by the proctor before even starting the exam and given me a ticket

Question

Good Evening team,

This 28-May-2024 I am about to take the Azure Fundamentals A-Z 900 Certification exam so I completed my ID verification as well to check my exam environment a proctor entered my video call and I couldn't understand her accent even though I was unable to understand her accent I'm trying my level best to understand the instruction given by her but even after that she said that I am unable to follow her instructions and raised a ticket according to that I tried to explain my problem with her language but she didn't listen to me and raised a ticket after that I have contacted the OnVue customer support but no use and then I have received a mail stating that I am not following the instructions and it is stated that the exam is already started but it is not started but it stated that the exam is already started and I am not following the instructions

I will Attach the Mail as well

I hope my problem will be resolved by the Microsoft team

PLEASE DO NOT REPLY TO THIS E-MAIL   Dear Candidate,    Thank you for contacting Pearson VUE.  Thank you for testing with Pearson VUE. We are contacting you in regard to your [Microsoft] exam on 28 May 2024.      As per the case update, your exam was revoked as during the exam, we observed that you did not follow the proctor's instruction to show your complete desk or testing area as per policy. Unfortunately, we will not be able to honor the request. Please note that it is the candidate's responsibility to review and ensure that they adhere to policies and procedures for taking an online proctored exam. Please make sure to read and follow all the exam policies and instructions properly mentioned in the order confirmation letter in order to avoid any inconvenience. Kindly visit the below-mentioned link for information related to policies and procedures: Microsoft OnVUE exam information // Pearson VUE Note: We would like to inform you that for future exams you should either have an external webcam or if you have an inbuilt webcam in the laptop then it should be flexible enough so that the entire testing area can be viewed by the proctor. We would like to inform you that for the online exam, the proctor is available in English and Japanese language only, and this is already mentioned on the Pearson Vue website. We would also like to inform you that you can even take the exam at the test center if there is a language issue. For this reason, your exam session was revoked, and this is why at this time, you may reach out to [Microsoft] to discuss the matter. You may reference case number 11439714 as this contains the details of your session.     Once you are ready to schedule your next exam, please visit [PearsonVUE.com] to locate your testing program’s landing page to sign in to your web account. If you have any further questions or need assistance scheduling your next exam, please click the Contact Us link to locate the best methods to connect with our customer service team.     Regards,   Stephen Samuel OnVUE Customer Service Team Customer Support Specialist Pearson VUE  Learn more at PearsonVUE.com

Answer 1

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Go to https://trainingsupport.microsoft.com/en-us/newthread

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Forum : Microsoft Credentials

Support Area: Exams

Topic: Disability accommodations

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