Biometrics - Some of these settings are hidden or managed by your organization

Ahmed Sh 80 Reputation points

-When going in windows to ->Sign ins-> I am unable to set biometrics.

*Some of these settings are hidden or managed by your organization.

for e.g.

Windows Hello Face

This option is currently unavailable - Click to learn more

-To try and solve this issue, I enabled Windows Hello for business from Intune -> Device -> enrollment -> Windows hello for business. But issue persists, What do you think could be the issue.

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
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Windows 11
Windows 11
A Microsoft operating system designed for productivity, creativity, and ease of use.
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Microsoft Intune
Microsoft Intune
A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.
4,596 questions
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3 answers

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  1. Kapil Arya 7,791 Reputation points MVP

    Check with Group Policy.

    Computer Configuration > Administrative Templates > Windows Components > Biometrics.

    Set Allow users to log on using biometrics policy setting to Enabled.

    Hope this helps!

  2. ZhoumingDuan-MSFT 10,185 Reputation points Microsoft Vendor

    @Ahmed Sh,Thanks for posting in Q&A.

    Based on my research, the way you have configured to enable Windows Hello is available at device enrollment, if the device has already finish enrollment, you should Use identity protection profiles to manage Windows Hello for Business in Microsoft Intune after device enrollment.

    If the issue persists, it is suggested that check if there exist some GPOs that may blocking this

    Non-official, just for reference.

    Hope it will help.

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  3. Ahmed Sh 80 Reputation points

    I tried to check event viewer and can see no errors but some messages like the below:

    The Windows Biometric Service failed to start its secure component.

    Reason for unavailability: 4.

    The operation failed with error: 0x80070032.