Outlook app suddenly ask to sign-in, but shows Updates required.

Tinmor Chen 11 Reputation points
2024-06-12T03:20:53.8333333+00:00

Hi, I'm wondering if anyone having issue today after the Microsoft Authenticator update (Version 6.2405.3618) on Android? My Outlook app suddenly asks me to sign in again with our Office 365 work email, and if I tap on sign-in, it will show "Updates required - One or more of your apps are out of date. Please update your apps to continue" error message (I also have sign-in issues with Word, Excel, Microsoft 365 Admin apps, but for some reason OneDrive and Intune are not affected). After multiple re-tries, I ended up clearing Outlook app caches and data. After that, I'm unable to sign in to my Office 365 work emails as either it is stuck on the spanning circle or the same "Update required" error message, but my personal free Outlook email with MFA can sign in without issue. I've manually checked the Outlook app and Authenticator app on Play Store and both show no updates. I also clear Authenticator app data and recover everything from the backup, but still the same issue. (I'm on RedMagic 8s Pro with Android 14)

Outlook (Version: 4.2421.1)Screenshot_20240611_215427_1

Microsoft 365 Admin (Version: 5.4.0.0)

Screenshot_20240611_215529_1

Microsoft Word (Version: 16.0.17628.20074)

Screenshot_20240611_215446_1

Microsoft 365
Microsoft 365
Formerly Office 365, is a line of subscription services offered by Microsoft which adds to and includes the Microsoft Office product line.
4,277 questions
Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
6,029 questions
Outlook
Outlook
A family of Microsoft email and calendar products.
3,373 questions
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  1. Arantes, Jaques 0 Reputation points
    2024-06-12T22:13:55.56+00:00

    I confirm that uninstalling MS authenticator mitigates the very same issue with Teams. It is a shame that Microsoft has not taken any actions after that much time to solve the problem at once.