Sign-in error code: 9002341 - User is required to permit SSO

adv_kd 75 Reputation points
2024-06-12T12:09:49.2666667+00:00

Hello,
We have MANY failed sign ins with error: Sign-in error code: 9002341 - User is required to permit SSO.
User's image

It happen all the time - but without any interruption for users. What exactly does it mean? I couldn't find any helpful information for this error. From time to time I get this prompt:

User's image

and of course I choose to "Continue", but it doesn't help.

FYI: we are using SmartCards to sign in into Windows, devices are hybrid joined, Windows 10 mostly.

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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  1. James Hamil 22,981 Reputation points Microsoft Employee
    2024-06-12T21:51:14.8366667+00:00

    Hi @adv_kd , this indicates that the user is required to permit Single Sign-On (SSO) for the application they are trying to sign in to. This can happen if the application requires additional permissions or if the user has not previously granted permission for SSO. I do however notice this is a common problem in other threads and may be a bug. If the user has permitted SSO for the application and is still having issues let me know and I can investigate further.

    Best,

    James


  2. adv_kd 75 Reputation points
    2024-06-24T06:32:27.51+00:00

    Hello,
    Do you have any thoughts?

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