The portal is having issues getting an authentication token. The experience rendered may be degraded.

Jim LoCascio 0 Reputation points
2024-06-12T14:02:13.1666667+00:00

I keep getting errors like this:

  • Additional information from the call to get a token: Extension: fx Resource: portalservicerp Details: The logged in user is not authorized to fetch tokens for extension 'fx' because the user account is not a member of tenant 'f8cdef31-a31e-4b4a-93e4-5f571e91255a'. Error details: invalid_grant: 50020 - [2024-06-12 13:58:39Z]: AADSTS50020: User account '{EUII Hidden}' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application 'c44b4083-3bb0-49c1-b47d-974e53cbdf3c'(Azure Portal) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account. Trace ID: f3ef8e06-339b-459c-9159-756ab3cdde00 Correlation ID: a2b40d86-d0cf-4f6c-9204-0d498b49bf12 Timestamp: 2024-06-12 13:58:39Z - Correlation ID: a2b40d86-d0cf-4f6c-9204-0d498b49bf12 - Trace ID: f3ef8e06-339b-459c-9159-756ab3cdde00

I tried different browsers, Incognito and Normal mode, but it keeps appearing. I also DM Azure Support on Twitter, they couldn't fix it either. They told me to ask for help here.

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  1. Jim LoCascio 0 Reputation points
    2024-06-12T21:47:32.9466667+00:00

    I signed up for the free Azure account and now there aren't any more error messages


  2. PRADEEPCHEEKATLA-MSFT 85,511 Reputation points Microsoft Employee
    2024-06-13T03:41:27.41+00:00

    @Jim LoCascio - I'm glad that you were able to resolve your issue and thank you for posting your solution so that others experiencing the same thing can easily reference this! Since the Microsoft Q&A community has a policy that "The question author cannot accept their own answer. They can only accept answers by others ", I'll repost your solution in case you'd like to accept the answer .

    **Ask:**The portal is having issues getting an authentication token. The experience rendered may be degraded.

    Solution: The issue is resolved. I signed up for the free Azure account and now there aren't any more error messages

    If I missed anything please let me know and I'd be happy to add it to my answer, or feel free to comment below with any additional information.

    If you have any other questions, please let me know. Thank you again for your time and patience throughout this issue.


    Please don’t forget to Accept Answer and Yes for "was this answer helpful" wherever the information provided helps you, this can be beneficial to other community members.

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