Founder's Hub Azure Credit Expiration

Question

Founder's Hub Azure Credit Expiration

Abre Technologies 15

We reached Level 4 in the Startup Founder's Hub, which got us $150k in Azure Credits. We've used about 50% of the credits as of today, but they are set to expire on June 14, 2024. We need to be able to extend the expiration date so we can actually use all the credits we are entitled to.

Miguel Gonçalves 971 Reputation points

2024-06-12T20:12:19.8466667+00:00

Hi Abre,

Some considerations;

Some services have free quantity limits each month, which don’t roll over to the next month. https://learn.microsoft.com/en-us/azure/cost-management-billing/manage/avoid-charges-free-account

If your credits are running out or have already expired, you’ll need to upgrade your account. Upgrading ensures continued access to free services for 12 months and charges only for usage beyond the free services and quantities. https://learn.microsoft.com/en-us/azure/cost-management-billing/manage/avoid-charges-free-account
Abre Technologies 15 Reputation points

2024-06-12T20:16:42.8+00:00

I was marketed and sold $150k in credits. I have completed all of the Level 4 tasks. I expect to be able to use all $150k in credits. I was told by support that if I contacted them within the month they were set to expire that they could be extended for this program. I expect that to be honored.
brtrach-MSFT 17,741 Reputation points Microsoft Employee Moderator

2024-06-13T02:32:31.86+00:00

@Abre Technologies Hi, thank you for reaching out. Let me check on this for you internally. I'll reply back shortly.
brtrach-MSFT 17,741 Reputation points Microsoft Employee Moderator

2024-06-13T16:07:08.03+00:00

@Abre Technologies We have sent a private message to you on Q&A. You can view this message by selecting the banner near the top of this discussion. We will require some additional information from you to investigate your ask further.
Abre Technologies 15 Reputation points

2024-06-13T17:26:21.8033333+00:00

@brtrach-MSFT I have sent a private reply. Thank you for helping. This is a big deal for our small startup and I really hope you can help us.
brtrach-MSFT 17,741 Reputation points Microsoft Employee Moderator

2024-06-14T16:00:24.6666667+00:00

@Abre Technologies Please let us know if you've had a chance to review the private message we sent over. We require an update from your end. We look forward to your reply.
Wayne 0 Reputation points

2024-10-14T07:17:44.17+00:00

@brtrach-MSFT , I'm hoping you can help me. Our time limit for the $150k on Azure credits runs out on the 5th of November 2024, but we're only at about 50% of usage. Is it possible to extend our credits for another 12 months? If not, what's the process to make sure our account continues without going dark (i.e. adding in payment details). We're bootstrapping and are in the process of pivoting the entire platform, so having access to our credits is highly beneficial (if possible). Thanks in advance for your help!
brtrach-MSFT 17,741 Reputation points Microsoft Employee Moderator

2024-10-17T04:43:36.85+00:00
@Wayne Credit extensions are not provided for level 4 customers. All credits must be consumed within the allotted time.

As highlighted here, your Azure Startup subscription type will be automatically converted to a Pay-as-You-Go subscription type when:

Your credits expire

You consume all of your credits

You should have had to provide a credit card when setting up your Azure Startup subscription. Once converted, you can follow these steps to ensure your payment method is correct and up to date.

The scope of this thread has gone beyond the initial posters question. As a result, we have decided to lock this thread. I hope the above response answers your question. If you have further questions, we invite you to make your own Q&A post. When doing so, please ensure you use the 'Azure Startups' tag. Once posted, an engineer will be assigned to your thread to provide you with any support required.

Thank you for your understanding. We value you as an Azure customer!
Wayne 0 Reputation points

2024-10-17T05:54:04.9666667+00:00

Ok. Thanks for the reply and input @brtrach-MSFT . It was definitely worth checking just in case :).

4 answers

Your answer

Miguel Gonçalves 971 Reputation points

2024-06-12T20:12:19.8466667+00:00

Hi Abre,

Some considerations;

Some services have free quantity limits each month, which don’t roll over to the next month. https://learn.microsoft.com/en-us/azure/cost-management-billing/manage/avoid-charges-free-account

If your credits are running out or have already expired, you’ll need to upgrade your account. Upgrading ensures continued access to free services for 12 months and charges only for usage beyond the free services and quantities. https://learn.microsoft.com/en-us/azure/cost-management-billing/manage/avoid-charges-free-account
Abre Technologies 15 Reputation points

2024-06-12T20:16:42.8+00:00

I was marketed and sold $150k in credits. I have completed all of the Level 4 tasks. I expect to be able to use all $150k in credits. I was told by support that if I contacted them within the month they were set to expire that they could be extended for this program. I expect that to be honored.
brtrach-MSFT 17,741 Reputation points Microsoft Employee Moderator

2024-06-13T02:32:31.86+00:00

@Abre Technologies Hi, thank you for reaching out. Let me check on this for you internally. I'll reply back shortly.
brtrach-MSFT 17,741 Reputation points Microsoft Employee Moderator

2024-06-13T16:07:08.03+00:00

@Abre Technologies We have sent a private message to you on Q&A. You can view this message by selecting the banner near the top of this discussion. We will require some additional information from you to investigate your ask further.
Abre Technologies 15 Reputation points

2024-06-13T17:26:21.8033333+00:00

@brtrach-MSFT I have sent a private reply. Thank you for helping. This is a big deal for our small startup and I really hope you can help us.
brtrach-MSFT 17,741 Reputation points Microsoft Employee Moderator

2024-06-14T16:00:24.6666667+00:00

@Abre Technologies Please let us know if you've had a chance to review the private message we sent over. We require an update from your end. We look forward to your reply.
Wayne 0 Reputation points

2024-10-14T07:17:44.17+00:00

@brtrach-MSFT , I'm hoping you can help me. Our time limit for the $150k on Azure credits runs out on the 5th of November 2024, but we're only at about 50% of usage. Is it possible to extend our credits for another 12 months? If not, what's the process to make sure our account continues without going dark (i.e. adding in payment details). We're bootstrapping and are in the process of pivoting the entire platform, so having access to our credits is highly beneficial (if possible). Thanks in advance for your help!
brtrach-MSFT 17,741 Reputation points Microsoft Employee Moderator

2024-10-17T04:43:36.85+00:00

@Wayne Credit extensions are not provided for level 4 customers. All credits must be consumed within the allotted time.

As highlighted here, your Azure Startup subscription type will be automatically converted to a Pay-as-You-Go subscription type when:

Your credits expire

You consume all of your credits

You should have had to provide a credit card when setting up your Azure Startup subscription. Once converted, you can follow these steps to ensure your payment method is correct and up to date.

The scope of this thread has gone beyond the initial posters question. As a result, we have decided to lock this thread. I hope the above response answers your question. If you have further questions, we invite you to make your own Q&A post. When doing so, please ensure you use the 'Azure Startups' tag. Once posted, an engineer will be assigned to your thread to provide you with any support required.

Thank you for your understanding. We value you as an Azure customer!
Wayne 0 Reputation points

2024-10-17T05:54:04.9666667+00:00

Ok. Thanks for the reply and input @brtrach-MSFT . It was definitely worth checking just in case :).

Answer 1

guzoka 0

@brtrach-MSFT We are in the same way. Can you help us with time extension ou level 4?

Regards,

brtrach-MSFT 17,741 Reputation points Microsoft Employee Moderator

2024-10-17T04:31:58.7633333+00:00

@guzoka As shared below, level 4 customers are not eligible for credit extensions. All credits must be consumed within the defined timeline.

We are locking this thread due to the original question being answered but I wanted to provide a response before the lock. I also encourage you to create a new thread if you have further questions or feedback. When creating your thread, ensure you use the 'Azure Startups' tag. An engineer will be assigned to your thread and can assist you further.

We value your business and thank you for your understanding.

Answer 2

brtrach-MSFT 17,741 Microsoft Employee Moderator

Adding this for anyone else who comes across this post:

"We don't offer time extensions to those accepted in the Scale stage." Source

Since this is publicly documented, no exceptions are made. Thank you for your understanding.

Enrique Fleischmann 0 Reputation points

2024-08-29T08:46:53.03+00:00

And what about the other stages?

BTW, the quote cannot be found at the link provided.
brtrach-MSFT 17,741 Reputation points Microsoft Employee Moderator

2024-10-17T04:29:32.2533333+00:00

@Enrique Fleischmann The documentation was updated after I made my post. The documentation highlights that level 1-3 can essentially ensure more credits by reaching the next level. Once you are in level 4, you have to consume the credits within the allotted time as no extensions are provided for the final level.

Thank you for your question and your understanding on this matter.

I am going to be locking this thread but encourage you or anyone else to start your own thread and to use the "Azure Startups" tag. We have dedicated engineers who will answer your own thread. This is a better method to ensuring your questions on Q&A receive a response rather than replying to an older thread. Each new thread has an SLA.

Answer 3

Neil Everton 0

@brtrach-MSFT Has anything been resolved with getting a time extension? We're in a similar situation, we're a bootstrapping startup, we've got to Level 4 in Founders Hub, but the only way to get a time extension seems to be by wasting all our credits? We'd need to spend about $40k in 4 weeks just to get down to 50% usage of our credits, but we don't need credits, we need more time to use them. It seems that Microsoft wants Power Users and not smaller startups.

brtrach-MSFT 17,741 Reputation points Microsoft Employee Moderator

2024-10-17T04:23:54.08+00:00

@Neil Everton Thank you for the feedback. Since your question is slightly different than the original question, please consider making a new thread with your questions so it receives the necessary attention. This will ensure you are treated as the original poster and gives more visibility to your question and an answer is required to be shared when you create your own post.

When doing so, ensure you use the "Azure Startups" tag along with any other Azure product tags you might be using. We will be locking this thread since the original question was answered but wanted to provide you with the above guidance before the lock. Thank you for your understanding.
Pavol Bujnak 20 Reputation points

2025-02-20T10:11:27.8433333+00:00

@brtrach-MSFT Hi, I might also have a similar question - we have currently used $83,953 out of $150,000 credits within the first year, yet the credits are about to expire on 5th March 2025 and I received an automated e-mail about an upcoming conversion to a pay-as-you-go account.

I wasn't able to find any other place in Azure support to submit my question: How can we request an extension of this credit by additional 12 months?

I am not sure whether this is related when considering our request, but just a week ago, we had full 10/10 score in the Verification checklist, however how we were asked to renew business, domain and email verification, but I am getting an error when trying to upload a new domain verification document:
"errors": [{"message": "OneVet evidence creation encountered an error","code": "bv-onevet-error-adding-docs"}]
Also, our full Engagement score we had last week has now changed to "Expand Azure usage".

Can you, please, advise?

Answer 4

Hi all,

We are just getting started with this founders hub program.
Could someone help me out with 3 questions:

Did you also need to use LinkedIn login to apply for program? I have created alias on my company account, use it to register to LinkedIn and than got approved founders program all good until now.
But now I need to redeem my benefits and it ask to login preferably with same account.. I cant login with alias and I'm afraid if I login with main account email it wont recognize that it is same account.
Do you have any recommendations for this case?

"Important: Confirm your Azure sponsored account to get access to your credits Please note that once you confirm the below email address for your Azure sponsorship, you will not be able to change it."

If we now have our benefits for stage 2 that we are now in, if we achieve stage 3 in 9months do we have again 1 y from this day for spend this benefits?
How is timeline of using those benefits?

brtrach-MSFT 17,741 Reputation points Microsoft Employee Moderator

2024-10-17T04:21:36.86+00:00

@ADMINS This is outside the scope of the original post. Please consider making a new thread with your questions so it receives the necessary attention. When doing so, ensure you use the "Azure Startups" tag along with any other Azure product tags you might be using.

We will be locking this thread since the original question was answered but wanted to provide you with the above guidance before the lock.

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Founder's Hub Azure Credit Expiration

4 answers

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