I mistakenly activated a paid subscription instead of a free tier account, and despite disabling the subscription, I am still being billed for resources, which I need help shutting down as I cannot afford the charges.

Question

After disabling my subscription, I am still receiving bills for resources. Please disable all resources associated with my account

Answer 1

Hi Ritik parte,

Thanks for reaching out to Microsoft Q&A.

Pls reach out through raising a billing ticket for faster resolution.

You can reach out Azure billing and subscription management team by creating a billing support request. Billing support request via Azure portal is free for all Azure customers and doesn't require a paid support plan. Please select 'Billing' under 'issue type' while creating the support request.

https://azure.microsoft.com/en-in/support/create-ticket

Please 'Upvote'(Thumbs-up) and 'Accept' as an answer if the reply was helpful. This will benefit other community members who face the same issue.

Answer 2

Hi Ritik parte,

We appreciate your engagement with us on the Microsoft Q&A forum.

We apologize for the inconvenience caused for the subscription-related issue.

In addition to @Vinodh247-1375, To address your billing issue, follow these steps to create a support request in the Azure portal.

• Start by signing into the Azure portal and navigating to "Cost Management + Billing." From there, check the "Invoices" section for any outstanding invoices or charges that could explain the double billing.
• Next, confirm the resources and charges applied to your subscription. Make sure to review and clean up any unnecessary resources to prevent further unwanted charges.
• If no outstanding invoices or charges are found or in any case, contact Azure subscription support team Azure support request
• To do this, go to the Azure support request page and fill out the form, specifying your issue under "Billing" and selecting "Unexpected charges" as the problem type.

Describe the issue as "My subscription was cancelled but still charged," and proceed by providing all necessary details, including accurate contact information.

• The Azure support team will then review your request and get in touch to assist with resolving your billing issue.

If you find this response helpful and it resolves your issue, please consider marking it as “Accepted” or giving it an upvote. This will help others in the community find the solution more easily.

If you are still facing the issue, please let us know in the comments. We are happy to help you.

Thank you.