Wrong account displayed in Azure Portal top right corner

Question

When logging into the Azure portal with my Microsoft Account, which is backed by a Gmail address, the portal shows the old account email (gmx.de) in the top right corner, which is no longer part of the Microsoft Account I'm using. This can become confusing when managing access with Entra ID. I have run the portal self diagnostic, which I included below.

{
	"browserInfo": {
		"success": true,
		"details": {
			"browserName": "Google Chrome",
			"OSName": "Windows",
			"userAgent": "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/125.0.0.0 Safari/537.36"
		}
	},
	"fetchManifest": {
		"success": true,
		"status": 200,
		"statusText": "",
		"details": "Manifest was successfully retrieved with a status of 200. Cosmos DB is available."
	},
	"clientSideDependencyEndpoints": {
		"success": true,
		"details": [
			{
				"name": "Hosting Service: https://hosting.portal.azure.net/",
				"uri": "https://hosting.portal.azure.net/api/ping",
				"status": 200,
				"statusText": ""
			},
			{
				"name": "Hosting Service: https://hosting-ms.portal.azure.net/",
				"uri": "https://hosting-ms.portal.azure.net/api/ping",
				"status": 200,
				"statusText": ""
			},
			{
				"name": "Azure Resource Manager",
				"uri": "https://management.azure.com/healthcheck?api-version=2014-04-01",
				"status": 200,
				"statusText": ""
			},
			{
				"name": "Hosting Service: https://hosting-ms.portal.azure.net/",
				"uri": "https://hosting-ms.portal.azure.net/api/ping",
				"status": 200,
				"statusText": ""
			},
			{
				"name": "React View",
				"uri": "https://reactblade.portal.azure.net/api/ping",
				"status": 204,
				"statusText": ""
			},
			{
				"name": "Hosting Service: https://hosting.portal.azure.net/",
				"uri": "https://hosting.portal.azure.net/api/ping",
				"status": 200,
				"statusText": ""
			},
			{
				"name": "Hosting Service: https://ms.hosting.portal.azure.net/",
				"uri": "https://ms.hosting.portal.azure.net/api/ping",
				"status": 200,
				"statusText": ""
			},
			{
				"name": "Third Party Hosting Service",
				"uri": "https://hosting.partners.azure.net/api/ping",
				"status": 200,
				"statusText": ""
			}
		]
	},
	"serviceHealthEndpoints": {
		"success": false,
		"details": [
			{
				"name": "Azure Email Orchestration",
				"uri": "https://emails-stable.azure.net/",
				"status": 417,
				"statusText": "Expectation Failed"
			},
			{
				"name": "Microsoft Graph",
				"uri": "https://graph.microsoft.com/v1.0/$metadata",
				"status": 200,
				"statusText": "OK"
			},
			{
				"name": "Azure Resource Manager",
				"uri": "https://management.azure.com/healthcheck?api-version=2014-04-01",
				"status": 200,
				"statusText": "OK"
			},
			{
				"name": "Graph",
				"uri": "https://graph.windows.net/v1.0/$metadata",
				"status": 200,
				"statusText": "OK"
			},
			{
				"name": "Insights",
				"uri": "https://insights1.exp.azure.com/",
				"status": 200,
				"statusText": "OK"
			},
			{
				"name": "Azure Active Directory",
				"uri": "https://login.microsoftonline.com/",
				"status": 200,
				"statusText": "OK"
			}
		]
	},
	"loadIFrame": {
		"success": true,
		"details": "Loading an iframe was successful."
	},
	"localStorage": {
		"success": true,
		"details": "Read/write to storage was successful."
	},
	"sessionStorage": {
		"success": true,
		"details": "Read/write to storage was successful."
	},
	"webWorkers": {
		"success": true,
		"details": "All web workers responded successfully."
	},
	"cookiePersistence": {
		"success": true,
		"details": "Cookies were received by server and not stripped during request."
	},
	"requestBodyPersistence": {
		"success": true,
		"details": "Request body was not stripped while making a POST request to the server."
	}
}

Answer 1

Hi @Jurij Befus ,

I have seen this issue with my account sometimes since I created my tenant with my old email ID, and that email is the global tenant admin. In my case I was able to correct this by going directly to the tenant link this way:

• Log in to Azure portal by entering the tenant name or tenant ID after portal.azure.com (portal.azure.com/mytenant.onmicrosoft.com). You can also take the extra step of providing the login hint directly in the URL (https://ms.portal.azure.com/tenant.onmicrosoft.com?loginHint=youremail@domain.com)
• Once you land to the correct directory, you can click on your account on the top right corner and set a Startup directory to ensure you are directed to the right default tenant.

If this does not work and you cannot select the correct account, I would recommend creating a ticket with the billing/support team to troubleshoot your account issues. https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2