API Management developer portal cannot be resolved by DNS

Mike Becker 0 Reputation points Microsoft Employee

Azure API Management Developer Portal cannot be resolved by DNS, gateway works fine.
SKU Standard v2

Azure API Management
Azure API Management
An Azure service that provides a hybrid, multi-cloud management platform for APIs.
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  1. JananiRamesh-MSFT 23,566 Reputation points

    @Mike Becker Thanks for your patience! This is a known issue where if a customer deletes and recreate their service in pretty quick fashion. 

    We have a background job which cleans up hostname after customer terminates their service. We will be rolling out fix for this with upcoming release. In meantime, please follow below options to mitigate this issue.

    1. Delete current activate service, wait around 1 hour for GC to be finished and then re-active the service with the same name.
    2. Activate the service with a different name in the same region and restore backup

    do let me know incase of further queries, I would be happy to assist you.

    Please accept as Yes if the answer provided is useful, so that you can help others in the community looking for remediation for similar issues.

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