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We can't re order teams in the teams application

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Teams Reorder Error message

IniobongNkanga-8038 296 Reputation points
2024-06-17T16:20:43.9+00:00

Hello

Please i need your help on this issue.

When users try to re-organize Teams in the teams application or the web application, they get the error "We couldn't reorder the teams. Please try again."

 Ironically a user sent us a video using the Stream service, but the only download option is a webm file that is not supported in this support portal.

Multiple administrator accounts are experiencing the issue.

We have cleared the Teams cache, but we are still experiencing the same issue.

The error message does appear after a short delay after trying to reorder the teams.

The issue occurs both on the Teams Web and Teams Desktop application.

We have also tried to update teams to the latest version but the same problem.

We are using Windows 10 and 11 operating systems.

The accounts are administrators, and they have sufficient permissions to make changes to the Teams layout? We are not experiencing any network connectivity issues that might be affecting the Teams service?

I experience the same issue when logging in as them from my office in a different location.

 

The webm file is irrelevant to the issue

  

Here is the error message:

WE could not reorder the teams please try again

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Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
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  1. Robin Sheng-MSFT 1,250 Reputation points Microsoft Vendor
    2024-06-18T03:47:16.9433333+00:00

    Hi @IniobongNkanga-8038

    1. Please check Teams updates and make sure that Teams apps are updated to the latest version.
    2. Please clear Teams cache or try using Teams Web Client.

    User's image

    1. Please log in to Microsoft365Admin center as an administrator to reassign Teams licenses to users.

    User's image

    If the problem still exists, please report the issue here in the Teams client and help us collect log files.User's image

    Thank you for your understanding and support.


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