Windows 10 clean install 'A media driver is missing’

Question

I am doing a Windows 10 clean install through a USB Flash drive which is made with a Mac system

In Windows setup, I get the error 'A media driver is missing’

I have already tried:

• Plugging the flash drive into all of my USB 2.0, 3.0 and 3.1 ports
• Changing flash drive
• Downloading ISO again, and downloading a older version
• Trying to install Intel Chipset Driver
• Trying to install Intel® Rapid Storage Technology
• Making the USB using:

1. dd
2. unetbootin
3. RosaImageWriter

• Changing BIOS setting: Disable Legacy USB support(Resulted in boot option not showing up)
• Updating bios

Specs:

CPU: Intel - Core i5-8400 2.8 GHz 6-Core Processor 

Motherboard: MSI - B360 GAMING PLUS ATX LGA1151 Motherboard

Memory: ADATA - XPG GAMMIX D10 16 GB (2 x 8 GB) DDR4-2666 Memory

SSD: ADATA - ULTIMATE SU650 960 GB 2.5" Solid State Drive

HDD:Seagate BarraCuda 4TB ST4000DM004

Video Card: Gigabyte - GeForce GTX 1070 Ti 8 GB WINDFORCE Video Card  

Case: Fractal Design - Meshify C Dark TG ATX Mid Tower Case 

Power Supply: EVGA - SuperNOVA G3 (EU) 550 W 80+ Gold Certified Fully-Modular ATX Power Supply

Answer 1

Hello 88botong,

Thank you for writing to Microsoft Community Forums.

Do you get the error message before the setup starts or when the during installation?

I appreciate the time and patience you have taken to resolve the issue. Basically you get that error when the download file is incomplete. Kindly check with the below suggestions and see if it works.

Method 1: Clean installation using Media Creation tool.

Follow the suggestions provided under the section **Using the tool to create installation media (USB flash drive, DVD, or ISO file) to install Windows 10 on a different PC (click to show more or less information)**from the article on Download Windows 10 to create an installation media and perform clean installation.

Method 2: When you are trying to install Windows 10 using DVD, burn ISO with the slowest speed.

• If it’s through USB drive, you get a prompt which asks regarding the driver, click on Cancel.
• Once when you reach the welcome screen, insert the USB drive to a different USB port and click on Install Now option to install Windows 10.

Note: Kindly make sure that the ISO is not corrupted.

Hope it helps.

Mala S

Microsoft Community - Moderator

Answer 2

Hi,

What format did you create the flash drive... I know nothing about Macs, but do know they use different file systems...

For Windows UEFI Bios machines, the flash drive needs to be a GPT\FAT32 type drive...

For Windows Legacy Bios machines, the flash drive needs to be MBR\NTFS type drive...

There is a free tool called FUFUS that will create these, but I do not know if there is a Mac version available...

Answer 3

Hello 88botong,

Thank you for writing to Microsoft Community Forums.

Do you get the error message before the setup starts or when the during installation?

I appreciate the time and patience you have taken to resolve the issue. Basically you get that error when the download file is incomplete. Kindly check with the below suggestions and see if it works.

Method 1: Clean installation using Media Creation tool.

Follow the suggestions provided under the section **Using the tool to create installation media (USB flash drive, DVD, or ISO file) to install Windows 10 on a different PC (click to show more or less information)**from the article on Download Windows 10 to create an installation media and perform clean installation.

Method 2: When you are trying to install Windows 10 using DVD, burn ISO with the slowest speed.

• If it’s through USB drive, you get a prompt which asks regarding the driver, click on Cancel.
• Once when you reach the welcome screen, insert the USB drive to a different USB port and click on Install Now option to install Windows 10.

Note: Kindly make sure that the ISO is not corrupted.

Hope it helps.

Mala S

Microsoft Community - Moderator

Method 1: I only have a Mac computer

Method 2: Already tried as mentioned

Answer 4

Hi,

What format did you create the flash drive... I know nothing about Macs, but do know they use different file systems...

For Windows UEFI Bios machines, the flash drive needs to be a GPT\FAT32 type drive...

For Windows Legacy Bios machines, the flash drive needs to be MBR\NTFS type drive...

There is a free tool called FUFUS that will create these, but I do not know if there is a Mac version available...

1. The USB is formatted correctly in FAT32
2. Rufus is not available for Mac

Answer 5

Hi,

In addition the the FAT32, it needs to be "Initialized" as GPT...

A MBR drive is normally recognized by the bios as a legacy device...